Wingate by Wyndham Clearfield

We were up for our daughter's college graduation. We reserved 5 rooms and added an additional from the site. When we open the curtains upon arrival my wife noticed a bug crawling. It was a bedbug.(room 219) We took a quick picture and immediately reported to front desk. He suggested that I check all of the rooms. I found a worm like larvae crawling in the box spring of (room 315). Needless to say two of our family members decided that they did not want to chance the stay. I turned the room keys in. It was too late to leave so my wife and three children stayed in the remaining 4 rooms. It was the most uncomfortable sleep of my life. At check out (Sunday morning) I was told the manager Traci would not be in until Monday and to follow up via phone to discuss the room and the billing. I spoke with Traci and she was un apologetic to say the least. She explained that she found a bug on the curtain only in room 219 and did not find a bug in 315. She alos stated that she came in Sunday morning after hearing of the incident but when we checked out at 10:30am, I specifically asked for a manager and I was told that the manager would be in on Monday. Traci went on to tell me that she would speak to her Regional Manager- Mr. Patel and she will call me back. Unsatisfied with her responses and not feeling any sincerity in her tone, I insisted that the Regional Manage-Mr. Patel contact me directly. He has yet to do so. I contacted my back to dispute all charges until I speak with Mr. Patel.

I cant complain much it was noce i would come again, breakfast was good, the only thing is im near main entrance 1st floor, i might ask for different floor and not next to noisey kids or adults.

The check-in was easy, and there was plenty of parking. All the staff was nice. The room was more updated than the lobby in terms of décor. The breakfast was enough to fill up in the morning. My kids loved the pool, and it had good hours. I would stay here again the next time we're in the area.

We only stayed one night but my kids were super happy about the pool and the front desk worker (Seth) was amazing, very welcoming!!!

Around 8:30 pm another guest entered my room. She had been given a key to my room from front desk. Front desk called me and rudely told me I was supposed to have checked out that morning even through I didn’t check in until late afternoon. Then front desk hung up on me. When our key no longer worked had to go down to desk and was rudely told it was a computer error without any apology. It was unacceptable and unsafe with my two small children