Homewood Suites by Hilton Reading

My family stayed in a 2 queen suite for 1 night. I was disappointed with this trip, and surprised because I usually have good experiences at Homewood Suites hotels. This room was dated, the furnishings were worn. Our tv in the living room area did not work. We were unable to adjust the temperature of the room and it was uncomfortably hot. I called the front desk and the woman said she was filling in and could not help with either issue, but would make a note for management to have my stay discounted. It was not. She did offer to change my room, but it was late and my family had already settled so I didnt want to move children and bags. The room was pretty clean, but the bathroom not so much. The shower head looked like it hadn't been cleaned in a long time and the tub floor was stained. I wore shower shoes. Also, our room had zero washcloths and they did not bring towels and washcloths to us. I had to have my son go to the front desk. I gave a 3 star review. The reason I didnt rate it lower with all the issues was because the room was very spacious, the breakfast was nice, and my stay wasn't long enough to.give the staff a real chance to make it right. If we have to stay in that area again, we will probably choose a different hotel.

Beautiful place. My family and I love to stay here!

The Hotel was fantastic ! The desk staff was very considerate and courteous especially Kiki who allowed early check in for my family to dress and be on time to attend a wedding. It was great to be very close to a shopping mall and a variety of dining choices

I stayed here with my children hoping for the pool not knowing the pool would be closed after labor day.I should have called and asked but it was hot out so assumed it would be open.The room was a suite and unfortunately it was not clean.We kept finding hair like human hair everywhere including hair bands meaning it wasn’t vacuumed.The beds were clean comfy and nice.The tvs are so dated only cable tv no smart tv.Then the bathroom.My daughter was excited to soak in a bath but she said mommy there’s stuff in the tub.It was a very stained tub along with hair again everywhere.It was gross.There’s multiple cracks and visible damage.I will say the staff are very friendly and nice.Wouldn’t stay again though.

The Receptionists were great, very friendly n professional, the room, GREAT, a lovely suite, very nice n quiet place, pets friendly gift for a dog, as a celebration, very convenient, next to a plaza shopping center, a variety of restaurants n fast foods, great parking, accessible to a HWY, close to the city wn 10mins. safe place, fitness rm very good, the pool very nice, and it has a BBQ area, very nice, and the Breakfast, GREAT, customer Service primo, definitely will come back n refer to my friends n family. Mega Love it. like family rm 132.

We loved this hotel it was very clean the kids loved the pool and breakfast and the staff was great

The property is under remodeling which is very much needed. However the customer service is not what I expected. My room was not ready when we arrived even though I checked in online and indicated that I would be arriving at 3pm. After a 7 hr drive with 4 kids the last thing you want to do is wait another hour to check in.

The room I had was dirty, very outdated & damaged. There was dust everywhere, it was piled up on the lamp shades. The furniture was stained with dirt, broken & every piece had damage. The walls were damaged as well. The curtains had stains as well. The TV’s were not smart TVs. It’s a very large room, 2 bedrooms, 2 bathrooms, kitchen & a dining area. I did not allow my kids to walk without their shoes on. There isn’t another hotel with a big enough space for my family, otherwise I’d have moved to another hotel. I just won’t be going back. As we were checking out, I notice a sign saying they’re renovating. That would explain the dumpster view outside the windows. My kids thought it was funny to look out & see toilets in the dumpster. The parking lot is shared with Texas Roadhouse restaurant, making evening parking difficult. The area is convenient with a few shops right there.

Finally a hotel built with families in mind! I loved that this was a mini apartment with a separate bedroom and living room. My daughter was able to keep to her bedtime of 830 and we still had the living room to relax and work in while she slept. The hotel is right next door to a shopping center with a Target, Ross, etc. that we frequent visit while visiting Reading. I didnt know that breakfast was included so that was a nice surprise as I can't remember the last time we had breakfast included in the room price. This will be the hotel we choose to stay at each time we visit because it was a great experience!