Holiday Inn Salem, an IHG Hotel

It was very unpleasant due to the people that we had staying underneath us a 4-year-old child couldn't be a 4-year-old child and an 8-year-old couldn't be an 8-year-old without getting complained alls we did was walk around had grumpy people there to convenience people like us that have children at this age especially grandparents and they disabled grandmother maybe you should think about putting them on the lowest level of floor that you may have from the first floor maybe to the second due to how your hotel might be set up but having to get calls from the front office because my grandchildren were simply walking around in your surrounding motel room and happen multiple times with the customer going downstairs complaining after a phone calls into our room if you look at how much money that we spent for one night just to hang out there with our family it was worth it on the end of your motel being very clean staff was awesome but it's accommodate people like us say I think it would be easier to have children under the age of 12 on the lowest levels to accommodate as we were told and elderly couple that was below us that kept banging on the floor and we were trying to be calm and quiet we went swimming for hours to even help try to quiet down gentlemen still had a problem and an issue with my 4-year-old granddaughter Yes I'm going to repeat that a 4-year-old thank you sincerely Mitch

Other than noisy kids above us and having to pay for breakfast, it’s a great place to stay.

Nice family friendly hotel. This is now pur choice hotel for Salem. Enjoyed the pool but the mattresses are a little hard.

Not a safe place for kids and families!

There was one lady at the front desk that was so sweet and helped me out a lot. She worked day shift and hurt her leg so she could barley walk. She had amazing customer service. The man that was there at night was rude and unwilling to help with anything. The homeless were so loud at night it was hard to sleep sometimes. They walking on the property flashing themselves when I have two kids with me.

I booked a 1 bedroom suite with 2 king beds. But when I arrived I was told they don’t have such room available. All they had was a standard room with 2 queen beds. My family and I were so crowded in that room.

Location was convenient. Hospitality was lacking. I will probably not book with this Hotel as the hospitality aspect of staying at a Hotel is very important to our family.