Best Western Premier Peppertree Inn at Bend

Visited family in Touchmark and very convenient for the visit.

I come once of year to the state of Oregon and only stay at the Peppertree. The staff is great, you can dine there, and most importantly I feel safe with my kids there. Last the pool is great.

Great hotel. Unhappy with the housekeeping situation. We were only provided 3 towels to begin with, for a party of 4. When we went down to the front desk (because our phone didn't work, which no one ever came to fix despite me telling front desk about it) and asked for more towels, they said they were all being washed and they'd bring them up when dry. This never happened. We put our trash can in the hallway as directed, but staff took the entire trash can instead of just emptying it. So we had 1 trash can for a room with 4 people including 2 small children, and I didn't put it out in the hallway because I was afraid it would just be taken instead of emptied.

Complete staff was friendly and accommodating. Was given quality recommendations on things to do in the nearby area. My children loved the indoor pool/hot tub.

The overall stay was fantastic. The meds were comfortable. The pool was hot and working which seems to be a rare thing in hotels nowadays. The breakfast was mediocre. They didn't even have stock of what they were advertising. Although it was good to eat and my kids enjoyed it! The location was my favorite part minutes away from everything yet far enough to not be super packed and busy!

This hotel is pretty new but still basic accommodations. Don’t daily housekeeping, it’s very seven days. Breakfast is typical. No real suite like sitting. We booked the room with a king and two queens and that worked well for a family.

We enjoyed our stay here. Only downside was that the continental breakfast wasn’t great. Then, the 2nd morning, they had run out of quite a few things, making it even harder for my picky children to choose something they would eat. The pool temp was also cold. Otherwise, it was good. Friendly staff. Good service. Clean

Receptionists are friendly and helpful, have smiles. Great breakfast, friendly staff. It would be a convenient place for guests with dogs even though I don't own. When I reported a noisy neighbor room occupant to the front desk after 10:30pm, a lady walked back with me right away to remind the guest, twice, the 2nd time after 11pm the first night. It was unfortunate that my family had a neighbor who liked to talk on the phone after 9pm loudly for about 2 hours; all 3 nights we were staying.

This property was in a beautiful neighborhood. It felt very welcoming and homey. The staff was friendly and the room was extremely clean and inviting. The breakfast was great and we loved that it was pet friendly for our family as well. We’ll definitely be staying here again.

The conditioner needed filled in our bathroom. I wasn’t told we needed to be on a list to have our room cleaned but asked to be when I was advised of this.. and then the room wasn’t cleaned but the conditioner was filled and my husbands cologne was stolen. Told the manager he failed to ever call me with an update, they said nothing could be done they were just hoping it turned up in lost n found. Absolutely upset with this hotel we have never had this happen and the lack of communication or concern is troubling. We won’t be staying here again nor will our friends/family because they are just as appalled at the situation.