Holiday Inn Express Cleveland-Vermilion, an IHG Hotel

Here’s the deal. A fire alarm went off in the middle of the night. I get it. Things happen. But…absolutely no one explained anything to all the people gathered in the parking lot for 30 minutes. When we were allowed back in, no “sorry” or explanation. The front desk employee never even moved from her post while we all stood outside. When we finally got back to sleep it went off again. Luckily it was only about 10 seconds or so but another disturbance to my sleep wasn’t helpful. Additionally I was traveling with just my kids - no husband & when I checked in, my room number was stated aloud. I have worked in hotels and that’s a huge no no. Finally we chose Holiday Inn Express for their free breakfast but the pancake machine wasn’t working and a lot of items were gone. We were in the breakfast area at 8:15 am so it wasn’t at the end or anything. I’m not typically a complainer but man, we were disappointed with our stay.