Hampton Inn Kent/Akron Area

None of the rooms had functional keys, so we had to be escorted to our room by staff every time we needed to access the room. Staff said the key system has been broken for several weeks, but I was not informed until after I checked in. People were leaving their doors unlocked to avoid the hassle, which is obviously a security issue. My family and I didn't have time to make alternate arrangements, as we were on our way to a wedding. It was fine for one night, but this place is a sh*t show. The parking lot is full of shipping containers. Elevators are under construction. My room had hair from prior occupants in the bathroom. The shower drain was clogged. The beds had only a thin fitted sheet over the mattress and no protective padding, which is just an invite for a bed bug infestation. Luckily, I didn't see any. A group was partying loudly in the hallway and no effort was made to ask them to be respectful of other guests. I've stayed in a lot of hotels, and I was not expecting anything fancy. This was barely habitable and I definitely would not have stayed more than one night. All that said, every staff member was very kind and courteous.

Hotel was conveniently located off highway and was decently priced. But then.....Halls reeked of marijuana and something burnt. Fire alarm going off at 6am and seemed like some thought it was funny. Not funny when it is raining and you have a toddler. No manager or emoloyee in sight during this. No one to tell us it was ok to go back in. Packed our stuff and left at 645 am!! Wont be back.

If you're not a college kid, or anything like. DONT stay here. From 10pm - 230 am. The room next to me was BEYOND loud, as if they were wrestling or something banging on the walls and falling on the ground and slamming doors.... I was furious to find that nobody working there did anything about it until almost 3 am, the front counter ladies did not handle the sitiation properly. I couldn't believe how loud is was. I didn't get to sleep until 3-330 after the noise died off and up at 6 for church. I spent 150 on a king size bed room. When I arrived, the front counter lady said they were out of the king size beds even though I was able to book one no problem. So I got a double bed room, which wasn't the worst. But the fact the responsibility and control over the place was all time low. Like nobody cared how loud people were until 3 am!! That's crazy. Again.... Dont go here unless youre a college student...

Horrible experience Broken pool Broken elevator Broken fridge Had to move rooms Fridge broke again in new room I have a infant and needed to store my milk.. had to toss it all Extremely upset !

We stayed at the Hampton Inn Kent property in May 2023 and there were very few positive experiences at the hotel. A couple items of note: 1. Beds were very poor. I am relatively young (31) and have never had a sore back from sleeping on a bed until this stay. The beds are worn down and you sink into them enough to feel the punchy box spring underneath. Additionally, there are no bedskirts around the box spring, which, although sounds minor, leads to a disheveled and run-down looking room. Dont expect this to be a glamorous stay. Finally, there is a sad excuse for a "blanket" on the bed. The primary blanket is paper thin and is more like a secondary flat sheet. There is an extra blanket (1) stuffed in the top of the armoir, but ours wasn't folded and appeared to have been used by the last guest without being washed between stays. When we went to the desk that night to get two more (because the room has two beds), we were unable to locate any staff even after ringing the bell for service. 2. We travelled here with a large family of which consisted of four children, four adults, and three elderly individuals. During the stay, the pool and elevator were both out of order. We had called before making our reservations to confirm the pool would be open, which was half the reason why the children were on the trip, and we assumed the elevators would work for the elderly in our group. Wrong on both fronts. Big inconvenience. Positives: breakfast and working AC.

We’re supposed to get two queen beds to accommodate our family, but received two full beds so we were very crowded. We’re told online that we could get a rollaway bed, but in the front desk said they didn’t have those at their location. Mattresses were worn out and uncomfortable.

Great hotel. Only thing i didnt like is we were on the first floor and you can hear the people above you. At breakfast Ricardo was a great person! Made my wife and i laugh and was so friendly to our kids too!

Overall it was a nice hotel. The lady at check in was very friendly. The room was clean but the bathroom could have been a little cleaner; and I enjoy when the remote has a paper thing on it saying it's been cleaned, this one did not. It was probably clean but I like the extra shout out. The morning breakfast was good but there was a softball or baseball tournament in the area so the place was packed with kids which were running around the breakfast area. That is not the hotels fault as it can happen at any hotel. Food and coffee were good.