Hilton Garden Inn Toledo Perrysburg

Honestly, I was a little disappointed with our stay. I will say that the customer service as far as trying to resolve our issues was good. The front desk was polite and professional, and the general manager was nice as well. Our first room had ants that we noticed just a few in the armchair the night before and then discovered a bunch more in our bed in the next morning (we did not have food in the bed). They were apologetic and switched us to a different room. The second room was not clean, as there were multiple hairs in the shower and sink. There was a wedding at the attached ballroom on Saturday night. There was very loud, thumping music that could be clearly heard inside until midnight. When we mentioned it to the front desk, apparently several people had complained and they said they were going to ask the wedding party to turn it down, but nothing improved. Lastly, this has really nothing to do with the staff, but I would HIGHLY recommend that this hotel close their pool and re-do the tiles in the pool area, before someone gets severely injured and files a lawsuit. The tiles were incredibly slick, even when dry but especially when wet. The tiles themselves were smooth, not textured and not suitable at all for a pool area. Everyone in our family slipped, while walking SLOWLY and carefully. Sincerely, these are very, very dangerous tiles to have in a pool area. All in all, a very disappointing experience from a Hilton Brand hotel and for the price we paid.

I was honestly irritated at first because we arrived a half hour after check in time @ 4 and our room wasn’t ready, but that fact quickly got forgiven. The staff at this hotel is top notch, every interaction we had was great, they were all so helpful & friendly. The room was clean, kids enjoyed the pool, we ate at the hotel restaurant twice, once for dessert & drinks-the bartender makes the best chocolate martini by the way, and then again for breakfast (which was your typical hotel breakfast). Definitely recommend a stay here and we will for sure be back.

Check in was a disaster. We arrived at 5:20pm and was told our room was not ready yet as rooms had not yet been cleaned. Told we would get a call when a room was ready. That never happened. We had to call back after 9:00pm to find out for ourselves. When we arrived back we found out they checked another family into our room, so we had to wait again. Finally in our room after 10:00pm, I went down to the lobby for a drink. My teenage daughter then calls me panicked as “someone is trying to get into the room.” The other person came back to try to get into the same room the front staff double booked. The only saving grace was the front staff was friendly.

I have wrote a complaint already pool was closed had to walk to a neighboring hotel to swim hence walking kids back over wet and cold. Breakfast buffet was offered at a price of $14.95 per person when it was stated it was included. Front desk was extremely rude and unhelpful at checkin!

Our room wasn’t ready by 5:00. Check in was supposed to be @4:00. We have a baby & we had to walk around w nothing really opened w him sleeping in the stroller. Towels were terrible , tv didn’t work properly. Remote didn’t work. Didn’t give us our breakfast tickets either so I didn’t get breakfast. I don’t know just not the Hilton I’m used too. Won’t stay again.