Homewood Suites by Hilton Cincinnati-Milford

The room was clean and there was plenty of space for two adults and a teenager in the King Suite. I would recommend for families and pets.

There are no visible signs that housekeeping was ever on the property the entire weekend. No clean towels, refill of coffee or cups, no garbage removed. There wasn’t even a do not disturb or please clean sign for the door. The night staff did not care to correct the loud, unruly children whose screams echoed in the hallways, took over the pool, and scaring the smaller children. The outdoor garbage were never emptied and the smell of stale cigarettes was very strong.

We had a two- night family trip to the area. We had a 2 queen suite. It was perfect for us. We did need the staff to bring bedding for the pull out couch. She was the only one working. She arrived within 5 minutes to our room. Pool was warm and kids had a blast. We felt safe in the area. Quiet, easy to get to, right by Target and Walmart. This is my 4th or 5th time staying here over the years. Quality and cleanliness has not gone downhill.

This was one of the grossest hotel rooms I have stayed in with my family. Honestly if there were other hotels near by with vacancies we would have left. I never complain to hotel staff about dirty hotel rooms but this was so bad I couldn’t let my 18 month old freely walk around. Almost all the furniture was broken, ripped, and stained. There were fresh wet and very sticky stains over the chairs. There was shampoo and toothpaste smeared all over the shower. The walls had dark hair and lint(?) stuck to them. The fan in the bedroom was so dirty that it looked like it was covered in black mold (I think it was just hair skin and dirt). After I made the mistake of using one of the chairs (which literally stuck to my butt) I decided to say something to the woman at the front desk. We paid just under $300- for the room. I’m not sure what I was anticipating would be done. Honestly I just wanted them to see the room themselves. She took a ton of pictures and told me she was very sorry and would get us a discount and that she couldn’t believe the room looked like this. When she left she said she would call our room in about 30 minutes after she spoke to management. Unfortunately she never called us and nothing was done. I don’t recommend staying here… and definitely will avoid all Homewood Suites in the future.

We stay at homewood frequently when we visit our daughter & her family in terrace park. The hotel is clean, the room is spacious & breakfast is perfect!

We stay at homewood whenever we visit our kids in Cincinnati & it is always clean, nicest & friendly staff plus the breakfast is perfect for us!

Very nice suite. Our kids loved all the space. Great price too. We would definitely stay there again.

We booked this room to celebrate my child's birthday so the group could all swim. We even called the day before to ensure the pool was open. The front desk confirmed the pool was open until 11pm. We rushed to get back from dinner so the kids could swim. It was 7:30pm -- and the pool was CLOSED! The front desk said the snow storm caused a problem with the pipes (?)...looking through the window the pool was full, looked fine, but locked up! The kids were very, very disappointed and we were told it would be open at 8am. After breakfast the pool was NOT OPEN. Frustrating. I spoke with the manager, Dennis. He said the chlorine level was "off." I asked if the pool had been shocked. He said yes but needed to be treated again and would open late afternoon. I explained that we came here to swim for a birthday celebration. I asked could we have a late check out so the kids could get a little swim in? He agreed. The maintenance man, Barry, "fixed" the pool and the kids had a swim!! We were grateful. Thank you for a comfortable, fun stay. Christina, who set up and cleaned our room after check in, left a very sweet, thoughtful note wishing my child a "Happy birthday!" So sweet. The hotel is older and had some service hiccups but we were impressed and touched by the kindness, efforts, and big hearts of the friendly staff. Thank you, Trevor, Christina, Dennis and Barry!! You are the best!!

All employees were great except one young guy. At first he was very nice but immediately after my children came by to see me he changed dramatically. Accused me of smoking even when I reported the hallway smelling of smoke and kicked me out of the hotel 2hrs after I paid for another night, wouldn't refund my money and also charged my card am additional $266. I was there because I left an abusive relationship and after he kicked me out and charged my card this ridiculous amount I had $19 left, nowhere to go, no money to eat or get a room. I am now in my car praying my ex doesn't find me. Homewood Suites are heartless people.

We did use the pool which was very fun for the kids. Someone let there kid use the basketball court at 7am which was not cool. The ottoman had dog footprints on it and there was a french fry under the TV stand in the living room. The woman at the front desk was a little condescending when I told her I didn't want the room right next to the lobby since we were looking for something quiet and private. The cleaning staff was very nice and helpful. The free breakfast was really nice. I was pleasantly surprised to find the kitchen fully stocked with plates, glasses, pans and even a dishwasher!