Holiday Inn Express & Suites Lancaster, an IHG Hotel

We booked the property because of the pool. The pool is under construction, and the information about that was removed from the website before our arrival. When told about the pool not being usable when we checked in, we asked for a refund, a transfer of the reservation, or to cancel. All of those were non negotiable. I emailed back and forth with the manager for several days, she said it was not her problem to solve since I booked through Expedia there was nothing she could do about it. So, we traveled hours away for a weekend with children only to have our hotel have poor communication and zero compassion for our plans that were otherwise ruined by the weather but we thought we at least would have the hotel pool as a backup plan. Nope. No pool, and the information on the website did not meet the expectations of our booking. At least we had friends to spend our time with and made the best of it with no help from our host/manager at this hotel.

Easy stop for a family of five plus a dog! Nice and clean.

Got to the hotel, went to lay down and all of the sheets were dirty and damp. There were black hairs over all of the pillows. They swapped the pillows but they new ones had stains also. I’ve never asked to switch rooms but this was a first. The new room was not much better. I didn’t inspect the sheets because I didn’t want the family to realize how dirty this place was. I had to pay almost $300 for the room. Very disappointing.

Courtesy of the staff, breakfast was complete-lots of choices. Our room was quiet and out of the way of families just as we had requested. The price of the room was very fair, and we will stay there again!