Holiday Inn Express Chillicothe East, an IHG Hotel

This was not at all as advertised. We reserved a room with 2 queen beds, were called to be told they were sold out and only had 2 king beds. Showed up (after midnight with two little kids) told we were getting a room with 2 kings, show up to 1 king and told there were no other options. We’re no extra pillows, blankets or even towels for the kids. Very frustrating but that late at night we didn’t really have any other options. Also the elevator was broken. This was a big disappointment using Orbitz and Holliday Inn

We arrived at 1am with two small children already sleeping in the car, and when the informed us that we were on the third floor at that the elevator was broken, so we would have to carry everything upstairs (including the heavy pack and play). The key cards also weren’t working, so we had to have the staff manually open our door again whenever we left the room. The room was very clean and the staff were very nice, but the inconvenience of carrying everything up and down 3 flights of stairs at 1am resulted in my 1 year old waking up and crying for hours after we finally carried everything up, which was very frustrating.

I know you will have this at any place but kids were running up and down the hall until late and I had to go to the door to try to get them to stop. Also could hear people talking outside until late and we were on the 3rd floor.