Holiday Inn Express Hotel & Suites Bowling Green, an IHG Hotel

Even though the front desk staff were great we were very disappointed. We stayed for 6 nights total and had 2 connecting rooms. Sign on front desk said housekeeping would be in on 3rd day. We called down the morning of the 3rd day to ask if they could exchange our towels when they came in and were told yes. Later that day we found that 2 beds in only 1 of the rooms were made (2 beds in other room were not touched) & all trash had been emptied but the towels were not exchanged. In fact a visibly dirty hand towel that I had put on the floor was hung back up next to a clean one. Front desk gave us clean towels. The next day we ran out of body wash, conditioner and toilet paper. They had not been replaced by housekeeping. Front desk gave us more. Out of the 5 mornings we ate breakfast, the pancake machine was broke 2 days, there wasn't any meat 1 day, entire juice machine was out of order 1 day and there wasn't chocolate milk either that same day. No kid friendly cereal was offered.

I spent $90 more to stay at this hotel because I had 3 kids with me and this one had a pool. We got there, weren’t even told the pool was closed. Come to find out there was “glass in the pool” from days before. But there was no evidence that they were trying to take care of it. Everyone was very disappointed. Also, they are doing renovations to the hotel right now. Our room seemed new. However, there was no shower curtain, just the bar and the water went everywhere. Plus, the water in the shower never got hot. It was warm at best. The couch but the room was very stained as well.

The property was nice. The staff quickly solved an issue I was having. Unfortunately, the pool was closed and my children were disappointed.