My Place Hotel - Bismarck, ND

We had an absolutely unacceptable experience. We booked this hotel with Expedia & the hotel confirmed our stay. We had been travelling since 7:30am on our way home from the West Coast. When we arrived 9:30pm the desk attendant said, "We don't have any clean rooms. You have to find another place to say." My husband & I stood in front of him in absolute shock & they offered ZERO apology, ZERO solution, and ZERO compassion for the situation they left us in with our children in tow. In our shock, we calmly asked if there was any other option, this couldn't be right!? They just said, "You have to find another place to stay." The hotel had every opportunity to contact us prior to our arrival to communicate the problem & they did not. We started making calls as soon as we got to our vehicle to try to find another room in the area (that didn't have REALLY bad reviews) & quickly found out that area hotels were full for the night. We got in touch with Expedia & the representative also called other places in the area to find something- which is apparently tall order for Bismarck, North Dakota on a Tuesday night. At 10:30pm we finally found a hotel 3 hours away that could accommodate us- & our ONLY criteria was a room with two beds & decent-ish reviews! We had the kids buckle in & try to sleep, while I stayed up with my husband to make sure he didn't fall asleep getting us to our new hotel 3 hours away. This hotel left our family in an unsafe & unacceptable position. Shame on you!