AmericInn by Wyndham Valley City - Conference Center

I would give 5 for service if it wasn’t for the lady that checked us in. Planned a nice stay in the premier suite for my boyfriend’s birthday on the way back from meeting my family for the first time. I believe the gal was Carly. Checked us in and had my debit card behind the counter for a solid 15 minutes saying it wasn’t working when there was definitely sufficient funds for a security hold. She charged my card TWICE for the room after I had already paid $230 through a booking app. 200$ each charge from her. Once we realized what happened she said it was my bank or the booking app and seemed very frantic and rushed the conversation. I called my bank and they said it in fact was a charge from the hotel. We talked with Tommi later on and he was beyond kind and apologetic even though it wasn’t his fault. We loved Tommi and made sure he knew how thankful we were that he was the one to solve our problem as everyone else said it was a bank issue. I have only received 1 refund and am still waiting on the second. The room was great, everything we could hope for in such a desolate area. We can tell there are loyal comers. The breakfast was beyond anything I’ve ever seen in a hotel. Other than the $400 issue, it was a fantastic stay.