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SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

3 star hotel
Connecting rooms
8.2/10 Very Good
(1001 verified Hotels.com guest reviews)
See verified family reviews (16)

generated by AI based on family reviews

Overview

While some reviews mention issues like cleanliness and maintenance, many families highlight the positive aspects of SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park. The hotel is praised for its spacious rooms, comfortable beds, and a spotless bathroom. Guests consistently mention the friendly and helpful staff who go above and beyond to accommodate families, even offering early check-in and rooms near the amenities. The indoor pool and hot tub are also popular with families, although some have mentioned issues with chlorine levels and slippery tiles. Families should be aware that previous reviews have noted some inconsistencies in service and cleanliness, but many have had very positive experiences.

Guest highlights

Friendly and helpful staff who go above and beyond to accommodate families.
Spacious rooms and comfortable beds.
Spotless bathrooms.
Indoor pool and hot tub (although issues with chlorine levels and slippery tiles have been reported)

About the hotel

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a spa tub. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

Located in Durham, SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park is in an area with great airport proximity. The area's natural beauty can be seen at Lake Crabtree County Park and William B. Umstead State Park, while Cary Arts Center and Stanford L. Warren Library are cultural highlights. Frankie's Fun Park and Ninth Street are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Kitchenette
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available 6:30 am–9:00 am on weekdays and 7:30 am–9:30 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Grab bar near toilet
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height view port in door
Roll-in shower (select rooms)
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Indoor pool
Spa tub

Outdoor

Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property

Nearest Airports

Airplane
Raleigh-Durham International Airport
4 km from this hotel
Fayetteville Municipal Airport
98 km from this hotel
map

Reviews that mention...

Family Reviews

for SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

16 reviews

Review data

5 star reviews

62%

4 star reviews

6%

3 star reviews

6%

2 star reviews

6%

1 star reviews

19%

We have selected a sample of reviews which reflect what families have said about SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

Showing 1 - 10 of 16 reviews

Latest reviews (16)

N

Nekeisha

25 May 2024 - 27 May 2024
reviewed on expedia

5 out of 5 stars

My family and I stayed here for Memorial Day weekend and had an amazing stay. The staff was very courteous, especially Nicole who was an attendant in the dining area. She went above and beyond to anticipate the needs of each guest and ensure that each guest was well cared for. Thank you for your hospitality Nicole!!!
K

Kristy

1 Mar 2024 - 3 Mar 2024
reviewed on expedia

2 out of 5 stars

Multiple sports teams ranging from Little League to college. Due to the abundance of children and teens and lack of supervision, the pool area was crazy, with no towels and no housekeeping. Random trash was everywhere in the halls; when I asked for towels, I was told they were ultimately out. Complementary breakfast was a joke; they ran out of everything, including plates. While the front desk watched, one staff member couldn't keep up with cleaning and stock. They had a waffle maker but no batter for it.
S

Shehbaz

31 Dec 2023 - 1 Jan 2024
reviewed on expedia

1 out of 5 stars

I don’t even know where to start, but I’m waiting for a call From the insurance and probably going to speak to our family lawyer between Jan 2-4. If someone from enterprise can call me tomorrow morning Jan 2 anytime after 830am Central time. Thanks.
R

Robert

25 Nov 2023 - 26 Nov 2023
reviewed on expedia

1 out of 5 stars

Me and my family never checked in because when we pulled up to the place there was people yelling in the parking lot and the whole place was trashy
L

Lynn

22 Jun 2023 - 23 Jun 2023
reviewed on orbitz

3 out of 5 stars

Hotel is a bit outdated and needs some updating but for the price you get what you pay for. We needed to use the pull out sofa in our room and when opened there was food crumbs in it so it hadn't been cleaned. Grossed my kid out so he ended up just sleeping on top of the sofa.
E

Edith

4 Jun 2023 - 5 Jun 2023
reviewed on orbitz

1 out of 5 stars

We got there after a long drive the room wasn’t ready I ask the front lady she said they don’t have a housekeeper at the moment we have to leave to our family dinner with out even taking a shower, I contacted the hotel and they offer me 500 point witch I dint even get because I’m not on their program I will never stay there
J

Jennifer N

22 Jul 2022 - 25 Jul 2022
reviewed on orbitz

5 out of 5 stars

The staff was very friendly and allowed us to check in early and even gave us a room near the pool after seeing I had 3 kids with me. The breakfast was great with plenty of hot and cold options. My only complaint is the pool - the chlorine was so strong, my eyes were burning and the tile around the pool was extremely slick.
V

Vernadine

14 May 2022 - 15 May 2022
reviewed on hcom

5 out of 5 stars

Really enjoyed my stay the room was very clean and nice but most of all i love the bed i was sleeping like a baby.
M

Mrs.Gregory

1 Aug 2020 - 5 Aug 2020
reviewed on expedia

5 out of 5 stars

Great safe and clean family atmosphere... very spacious rooms and friendly staff.
B

Brittany

3 Mar 2018 - 4 Mar 2018
reviewed on expedia

5 out of 5 stars

Everything was great!! The room was a nice size, comfortable beds. The bathroom was spotless! The indoor pool and hot tube was awesome, my family and I definitely enjoyed our stay. We will be back again.
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