Comfort Suites Clayton - Garner

Terrible customer service. Keep reading for details. My wife and two kids booked this room through Expedia to avoid a long drive after a concert. I called the hotel night before to ensure the room would accommodate the 4 of us and was assured it would. When we arrived that night to check in, we were greeted by front desk attendant that made no eye contact and simply asked for my name and ID. After providing it, she spend about 5 minutes typing on the computer with a disgusted look on her face before saying, “you overbooked the room”. I let her know we booked it for four people as it said. Based on her accusatory sound that we did something wrong, my wife had to immediately remove herself from the counter. After another 5 minutes of typing, the front desk person said we’ll just rebook it since you overbooked it the first time. I said, “fine, as long as my money is refunded from Expedia.” I have her the total room cost and she proceeded to re-book the room. To my surprise, she charged me twenty dollars more than the number had just informed her I paid by Expedia. When I questioned why I was not being charged more for the same room, she said it was taxes. I showed her the receipt that the number I gave her included taxes. Her response, “there’s nothing I can do, you chose to book through Expedia.” I immediately told her to refund any charges and I’ll take care of canceling Expedia. I asked to speak to the manager the sign listed as “on duty”. She said she’s no