Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area, an IHG Hotel

The hotel was quiet, we knew about the renovations, but that didn’t bother anybody in my family, the room was very spacious and clean. Housekeeping staff was friendly. The only negative thing that I have to say is that the breakfast staff lady was constantly telling other families that they are sorry that they keep running out of things but people keep taking multiple plates and this breakfast is not meant to be like that. It’s supposed to be a quick grab and go at least that’s how we took it, I don’t think she should make people feel like that. There were several families there so of course they’re gonna grab some plates to take back to the room since there was not enough seating. She seemed to want to micromanage everybody that who was making their plates. The breakfast was amazing though. But she should realize that people consider that free breakfast as part of picking this hotel. This place was so close to everything I would stay here again.

The man who checked us in today was so wonderful. Especially to my kids. They have been talking about the man several times this evening because he gave them a treat. That was really thoughtful of him.

Absolutely the best staff. Courteous, friendly and they went out of their way to accommodate my family. Breakfast was one of the best, we will be back.

The pool was out of order which really upset my kids and the main reason we booked here. They look forward to swimming when we have overnight stays. Hotel was great other than disappointed kids!

Very disappointed in our stay. Chose place specifically for indoor pool option for kid to expend energy and it was closed. Felt like I should have had some compensation since it wasn't open. Coffee pot didn't work in room, and room faced road and was loud from traffic. Room was clean and continental bfast was really good.