Hilton Garden Inn Charlotte SouthPark

We flew in from Michigan for a baby shower. Our room had a few issues The sink had no drain stopper. The tub drain was plugged. The peep hole in door was missing. The hinges on door were broken and door didn’t shut right and super hard to open. The room looked very worn. Mirror was missing paint. Ceiling had cracks and holes above curtains where old rod must have been. We called maintenance and the new maintenance director was wonderful and very apologetic. The bathroom issues were fixed. Thy evening when we returned our room had been cleaned but we were not given a single towel. We tried calling front desk and phones were broken. The next morning we went to desk and got towels and reported problems with the phone. Rashad at the front desk was amazing and so helpful. He was extremely apologetic and took money off of our room. We picked this hotel because of location and were under the impression it was an upscale place to stay in the area close to restaurants and shopping. We would like to return in the future to visit our friend. Hopefully your issues will be taken care of

It was very close to where my family that I was visiting lived.

Unfortunately we had to cancel our reservation at check in due to the fact they did not have hot running water until around 3AM and we arrived around 5PM and were given this news. Having small children 5 and 1 we cannot stay at a place that can’t provide hot running water. It was really upsetting for us to have to cancel our reservation and then scramble to find another place to stay. This was a small getaway for our family to celebrate my husbands birthday and this inconvenience did not help make our getaway a memorable one. The staff was friendly and apologetic but I wish we had a courtesy call or having someone offer to move us to another hotel but all we got was an apology… I’m still waiting on our refund and will be filing a claim with the bank of it doesn’t get refunded in a timely manner.