HYATT house White Plains

My family and I stayed over for one night. Breakfast was delicious. Drinks from the bar were too strong I couldn’t drink it, the bartender couldn’t do a sex on the beach, it was only whatever was on their menu. The beds were comfortable. The soap, shampoo and conditioner provided by the hotel are good quality… definitely felt clean after using it. There were some things falling apart at the room like where you place the toilet paper, and one of the bathtubs had some dark spots. There was a shortage of towels at the pool the day we stay over. The manager that was working that day was amazing, she was attentive, she was trying her best to get everyone towels at the pool, she was collecting garbage after people finished eating in the patio. We ordered pizza and a 2 litter soda and she noticed that we didn’t had cups and she went inside and got us cups for all of us. And I saw the manager working on different areas most of the day and talking to people making sure everything was alright. The best part about this place is that they have board games, dominos, card games that you can borrow to play with your family in the lobby on in the rooms… that was cool.

Stayed for two nights for a family event. Our room was REALLY small. It was a "D" room which I believe is the adjoining room for a larger suite. I do not believe that is what we signed up for or paid for.

we reserved the hotel because it had a pool. We were disappointed that the pool closes at 6:00 PM. We stayed in the Marriott and the Hampton Inn in the same week, and both had their pools close at 10:00 PM. Also the breakfast experience was very bad. We waited in line for about 10 minutes, and when it was our turn, there was no food. The lady who was supposed to refill the food was also making omelettes which didn't make sense at all. The line for the omelettes was also long and it was very slow too. The room itself was nice. However, the rest of the hotel experience was not satisfactory. We expect better service. Finally, for the pool we thought it was odd that we had to sign a waiver and the kids had to wear bracelets. None of the other hotels have that.

I have been to this hotel multiple times and my most recent stay was below subpar. Check in is at 4pm and they only allow you 2 hours in the pool in the height of summer. They abruptly kick you out exactly at 6 pm. So now, you pay for two hours of pool use. On top of this, their employees approached our family to ask us to leave the courtyard as guests are no longer allowed to congregate outside. When I asked the employee, he informed us these are new rules that became effective the night before. Truly sad to see these negative changes being implemented. You expect to get away for a night or more and new policies are placed suddenly that leave you with a less then stellar experience. Very disheartening

An immediate member of my family passed away 2 hours after I checked in and had to immediately check out without staying the night. Nothing in the room had been touched, only bags were placed on the floor and staff was unwilling to provide any sort of credit for future use. Very disappointed with Hyatt and their lack of sympathy.

I traveled to while plains due to death in the family. The staff was very kind and gracious. Highly recommend

We are a family of 5 with two dogs. The hotel is clean and conveniently located next to Wegmans so we could get food. We were here for 5 nights. No complaints but some things to be aware of. beds are full size not queen as indicated in the room description. No room service or restaurant on site. There is a bar but only serves food Monday-Wednesday. They don’t clean rooms daily only every 3 days. You can put garbage outside room and they will take it and will bring clean towels by request.

We stayed here in the way from DC to New Hampshire and would definitely stay here again. Super friendly staff, very comfortable rooms, and the kids loved the breakfast buffet. Win for all.

The property is run down and dirty. We chose this hotel because of its location but also because it had a pool for the kids. However, the pool was freezing cold, and I was told that they were not allowed to turn on the heater per management. the carpets were dirty, the windows didn’t open properly, and the overall condition of the hotel was run down and cheap. The staff were very nice, but did not feel committed to making things as pleasant and excellent as possible. Just going through the motions.

I like it the hotel But the swimming pool it was close until June They should warned me before I did the booking too expensive and no pool very unprofessional my kids were expecting to jump in the pool