Comfort Inn & Suites Artesia

It was horrible was promised over the phone the pool was open arrived pool has been closed for weeks. Got to the room it was filthy there was dried up rice on the counter by the microwave and trash by there as well the bathroom smelled of smoke staff said they’d go pour bleach down the sink and toilet to get rid of smell. Staff sent in two people who spoke loudly and were extremely rude one to the other do you think this room stinks? The other no it doesn’t. When they finished cleaning we said thank you and they just gave us a glare and walked off. The room smelled of bleach so bad my kid had an asthma attack and all of our eyes burned. Informed front desk we called Expedia. They finally let us change rooms at 11pm. Lady was mad at us for saying it still stunk and was extremely rude about having to change our room. That it didn’t stink. But I’m sure that was because she was outside by the front door smoking before she would even acknowledge that we needed help at the front desk. Not to mention the elevator smelling strongly of marijuana. Mind you this property is clearly marked as a smoke free property. It wasn’t each time we left there was a staff member outside smoking at the door so the lobby smelt of smoke too.

I expected more from this property since it is fairly new. Here is some of my experience: Older lady at check in was slumped over at the front desk and had her kid bring her pain meds while we were checking in because she had back pain. Unprofessional in my opnion. Take care of that when you are not dealing directky with guests. The pool and spa were closed. Literally the only reason we booked this hotel, so that was super disappointing. Our keys barely worked. We really had to fiddle with them to get them to work anytime we needed to enter the room. Breakfast was pretty decent, we were pleased with the selection and service. However, the poor gal who was working had her 4 small kids there while she had to work. They were well-behaved, but just not the place for them while she worked. The general manager was nice and friendly during breakfast, but we literally saw her on a personal phone call a little later in the lobby talking about how "she'd take a charge if she didn't need this job". Then looked over at us and asked if we needed any assistance when she noticed us. Whaaat? We couldn't believe our ears! It was by far the most unprofessional incident I've ever witnessed at a hotel, and that's saying a lot since I don't have high expectations at a Comfort Inn. The room was comfortable and clean enough. Housekeeping staff was friendly and good. Staff overall was friendly and helpful.