Comfort Inn Albuquerque Airport

We had to check out early because although our room was labeled "accessible", the bathroom was poorly lit with minimum grab bars. The bed was too high for my wife and she needed a step stool to help her. A staff member found a child's booster seat and we improvised. I was told by a staff member that the accessible rooms are located at the end of the halls for quicker exiting. The problem for us was that the exit next to our room led to the parking lot and it was a very steep grade as soon as you hit the sidewalk, which made very difficult to walk outside. We left after two nights and went back to a previous hotel for the remaining 2 nights of our stay. I was told by the front desk clerk that if I wanted a refund for the remaining nights. I was to call the Manager on Monday. I called once already and after 10 rings, the phone automatically disconnected. Maybe somebody from Hotels.com will see this and help us but i don't know, ever since Expedia bought them, customer service lags.

Not hotel fault. But my neighbors room had small kids and yelling and screaming entire night. From 1 am till 7 am.

We were very pleased with the room we stayed in. Enough space for us and all of our stuff we brought with us. Bed was comfortable. Had a chair and an ottoman as well as a desk and chair with it. The only thing I would have a suggestion about is having non-skid pads or a mat in the tub. The breakfast was adequate for our needs and wants. All in all we would definitely stay here again.

This hotel needs major improvements. My family and I got 4 rooms for the weekend and every room had something going on. My room was leaking from the ceiling in the bathroom and the thermostat was set at 68 but the temperature in the room was at 77. My sisters room was set at 68 and managed to have a temperature of 84 and my other sisters room was leaking from the a/c. The check in took longer than 6pm and it was overall the worst. Staff didn’t seem to care.

It was fun and unique to have a pool view balcony indoors! The kids loved that. Having a microwave and fridge in room, and provided breakfast made things easy. The bathtub needs some work/updates, but it was all functioning just not great looking. Some of the staff were friendly , others much less so.