Pier 4 Hotel

Horrible stay. My 20 something kid accompanied my wife and I for what should have been a pleasant visit to Somers Point. Rude front desk staff argued and insulted my wife when she asked for working wifi. Also, told us we were stupid, even though my kid got fine wifi at the front desk (works fine next to their office router). They said they'd look into it but did nothing. Then, when checking out, the manager, in essence, called me a liar when I told them we had no wifi for the entire stay. We were at furthest end of bldg from elevator and if u got a connection you immediately lost it. Ran into fellow a lot closer to office and he only got 1 bar with VERY poor Wifi (we had zilch). Add to this slippery floor, mold, only enough towels for half a family and their being rude to my family quietly trying to enjoy the pool for our morning there, and that sums it up. I told manager that I am a professor and that my word and honor is my bond: manager replied, in effect, I will see if you are lying when I go and check the room myself. Ironically the low-budget Economy Motel half a block away gave us 4 bars, but not our wifi to use. Next time we will save $150 a night and go there instead. Breakfast is lame too.

I just left a couple days ago and just wow! We had a room facing the bay and it was gorgeous. Plus, the hotel was clean and the beds were comfortable. My only complaint is that one of the women at the desk was a little rude and a woman at the restaurant, Crabby Jacks, was not willing to accommodate my family when we asked to move to a different table. We wanted to go to a table in the sun, because it was really cold sitting in the shade next to the bay. There was more than one table open in the sun, yet the hostess told us no, we could not move to a different table. So, we just left. Some people really shouldn't work jobs that require good customer service. With that said, there were several other people who worked at the hotel who were very friendly, especially the cleaners.