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Erica
5 Apr 2024 - 6 Apr 2024
reviewed on expedia
5 out of 5 stars
Hotel always been one of the best stays me and my family come to and im so happy to know the pool will be finally opening my kids are extremely excited even though its under renovations for the better 😊
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Kenneth
6 Dec 2023 - 7 Dec 2023
reviewed on orbitz
5 out of 5 stars
We stayed for 3 nights while visiting NYC. The hotel was clean and the room was great for our family of 5. The hot breakfast every morning was a plus. The staff interactions were great. Will definitely stay agin if in the area.
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ERIC
6 Jul 2023 - 7 Jul 2023
reviewed on orbitz
1 out of 5 stars
We booked months in advance because the hotel has a pool for our three young children. When we arrived, we learned that the pool was closed. If we had been notified in advance, we would have stayed at another hotel. We were not offered a refund.
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Ludmila
14 Jun 2023 - 15 Jun 2023
reviewed on orbitz
3 out of 5 stars
Even though the Staff and rooms are great, the constant noise of planes taking off is unbearable… exhausted family could simply not rest at all…
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Yolanda
19 May 2023 - 21 May 2023
reviewed on hcom
3 out of 5 stars
Let’s start with the positive. Breakfast options and taste were good. We all (7 of us with two rooms) enjoyed the made to order omelets. 🙂
The chairs in the dining area for breakfast are peeling. We arrived late due to a 22 hour drive. The check in was easy but lady at front desk was not that friendly/welcoming. She gave us out ticket for breakfast which did not include the correct number of guest in our room. When asked about it she said the room would cost more and I told her I included the number in the reservation. She then said just show it and they don’t really look at it.
There were no sheets in the room for the sofa bed so we had to go get them along with extra towels. Since it was late we all showered and went to bed. In the morning we noticed baby roaches over the sink in the main room. The front desk was apologetic and changed our room and of course we had to go back down to get extra towels and sheets for the sofa bed.
We were there 2 nights for a business trip so only need somewhere clean and comfortable. The shower was hot, the bed was comfortable but after seeing the roaches we slept on top of the covers with our own blankets.
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Franklin
10 Mar 2023 - 11 Mar 2023
reviewed on orbitz
5 out of 5 stars
Great place to stay with kids.
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Brendan
24 Feb 2023 - 25 Feb 2023
reviewed on hcom
5 out of 5 stars
After a lengthy return from a family vacation and severe delays, it was nice to be welcomed to the hotel by a very nice group of employees.
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Jeannine
22 Oct 2022 - 23 Oct 2022
reviewed on orbitz
1 out of 5 stars
This hotel is FILTHY. From the lobby to elevators, straight up to the rooms and inside! The staff is rude and unbothered by the filth consuming this place. My family was forced to sit in the filthy lobby for two hours waiting to check in. We missed our event that we traveled here for as we had to sit in filth for two hours after the check out time. And was not in fashion compensated for the major inconvenience.
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Jimena
26 Aug 2022 - 28 Aug 2022
reviewed on hcom
4 out of 5 stars
Everything was great, staff are really nice. I have little ones so we wished pool would be open. Other than that we will be back!
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Jennifer
14 Jul 2022 - 15 Jul 2022
reviewed on orbitz
3 out of 5 stars
We stayed in the Embassay Suites before leaving for a cruise from the Cape Liberty Cruiseport and were disappointed with some aspects of our stay. The positives: The staff was lovely, very friendly and helpful. As well, the breakfast was great! It was included and they even had an omelet making station and they made pancakes from scratch. Finally, the hotel was quite clean. The negatives: The pool was closed, and even though we were sent some messages from the property before the trip, they failed to inform us of this. We had specifically chosen a property with a pool and we were very disappointed that it was not open. We were not informed of this when we checked in, and only realized when we went to check out the pool with our children, who were understandably disappointed. As well, the hotel seemed like it needed some TLC. Wallpaper was seriously peeling in our room, there were scratches and dings all over the furniture and a crack on the celing. If you are staying here, I would highly recommend getting a room at the front of the hotel. Ours faced towards the rear and had a view that was not worth looking out at (a dried up pond and the docks), and a truck came to empty out the dumpster at 4:30 am, waking us up because it was very loud. Overall, I would not stay at this property again, and was really disappointed.