Hilton Garden Inn Ridgefield Park

We had a lovely stay. The air conditioner was quite noisy and the bathroom fan didn't work most days and was falling off of the wall. The pool heater wasn't working on our last night there so the kids couldn't swim. The beds were comfortable and the room was clean. Would definitely recommend putting enough towels for guests booked in the room. There were only 2 towels for 4 people. We picked more up at the desk, but they should be already supplied.

Lobby was great, great food options for breakfast and dinner. Room was spacious and comfortable for my family. The only downsides were that the wall AC remote wasn’t working and that it smelled like cigarettes as soon as we walked in.

I didn't like that they only left an apology because their staff was short and they couldn't clean my room. I was with two children and I needed new towels and I was tired to go down and look for them. I didn't like that breakfast had to be paid separately for individual service. , and I didn't like that at the entrance there was a bad smell that came from somewhere but it was ugly

The experience at the hotel really ruined an otherwise nice family vacation. The staff at the hotel is aweful. We sat around for almost 2 hours after traveling all day and our room was over an hour late for our check in. 1 person servicing the front desk thankfully speaks english but barely has enough time to deal with any issue or request. They won't give enough towels for the pool, which was rat packed- when you'd ask for TOWELS they brought another 4 for the pool area shelf and you'd have to run and grab them before the other people who also need towels did- Never mind getting a new set of towels for your room! The room was far from clean. My fridge broke day 1. Hich they replaced. Who knows if ill be charged. Still yet to see. There's no bar or resteraunt, it's a breakfast a la carte type stand? Which is run so poorly- their server is a miserable man who can barely speak/ understand english. Also open only until 10am and an adult has to go down so don't try to allow your kids to go get something. They'll tell you after they cook your a la carte item that they don't have bacon or homefries but "you got extra sausage." Which they will also charge you for despite it not even tasting good enough for the dog and you specifically said you didn't like. I also told the unpleasant server that I'd bring it up with the hotel as he asked me to but he followed me tho the desk infront of lobby of guests and yelled over me in broken English so i couldnt even solve my issue at the front

The stay at the Garden Inn was good, easy check in process. We were disappointed to find out the pool was closed for maintenance, one of the main reasons we picked the hotel. We were happy to learn that the pool did open a bit later however the chlorine was so strong it triggered my sons asthma, made the kids and my husbands eyes itch and sting so wish they wouldn't have opened it or given a disclosure about it. Otherwise the staff was great, room was clean and beds were comfortable.

It was a very nice hotel. I was disappointed by the fact that I was not able to use the pool and hot tub. I booked this specific hotel so my children would have something to do during the day before we had to leave for an event. It was a boring day sitting in the hotel.

The staff and the property was very nice. Great to have breakfast options with little kids and about 7 minutes from American Dream depending on traffic.

This was our first family trip to the area. It was a great experience and Felix at the front desk was amazingly helpful, professional, and personable. Will definitely be returning to this location.

This was a family trip, it was close to the American Dream Mall. Staff at the front was very friendly, even as it was full it was very quit stay. Not that the hotel can help it all we could hear at night was a few trucks pass by. The kids actually saw a deer when looking out the window. We didn't get a chance to try the pool but did walk by looks nice. We didn't not try breakfast there, had a small dinner it was OK, not grand kid enjoyed it.

Check-in was a disaster. I made a reservation through Expedia 3 months ahead of the trip. The check-in time was 3 pm but my reservation was cancelled at 2 pm on the arrival date since my credit card expiration date was renewed. The hotel emailed me at 12:41 pm on the arrival date and I was already on route. Felix at the front desk took 30 minutes of scrabbling to figure out and got me a room. He kept telling me that the reservation is made through Expedia and I have to contact them. If the hotel is not willing to work with the reservation through Expedia or other online links, the hotel shouldn't have a contract with them at all. I wasn't really happy about it. The room was not clean either. The room above my room was jumping up and down the whole night and screaming on and off. Too many young kid groups were staying at the hotel. Also, understaffed.