Hilton Garden Inn Portsmouth Downtown

Took a last minute trip with the family. No plans just did the city on a causal basis. The hotel was the prefect option being south of Boston.

Perfectly situated in downtown area. Everything was in walking distance which I love. Only bug bear was the $40 valet parking which I feel should be a lot less. Would also be nice to have proper family rooms with twin or bunk beds for kids as we were four in a room. Breakfast was terrible and very limited with mainly unhealthy options. There were oranges and apples which was the only healthy choice. They said that the restaurant was closed so wasn’t typical. Otherwise a great hotel.

I’ve sent lots of family to stay here as a Portsmouth resident, but I stayed here myself for the first time and was very disappointed. My room had frayed bedspreads and the beds look like they weren’t made, just thrown together. My shower had lots of mold. Very surprised as we usually stay at Hiltons. Will not return.

The property is decent, although the staff could be more welcoming and proactive. It’s a good hotel for families with small children as there is a pool there’s a snack bar and there’s breakfast at the hotel restaurant in the morning also located walking distance from everything in downtown Portsmouth.

Hilton should be embarrassed to have its name associated with this property. First hallways floors need a major vacuuming. Arrived at our 2 queen bed room. Both beds had chunks of veneer missing and one spot taped. Bedspread was frayed. Dresser had a long gouge on the front. Shower was moldy!!! Called front desk was assigned another room. Told front desk on condition of the room he stated that he would notify management. Well I assume they must know because someone taped the bed. Room #2 table between chairs had chunks of veneer missing. Bathroom, sink drained very slow, toilet seat is basically broken and needs to be replaced. Shower looks like it was installed by one of my grandchildren. Huge seam on wall, silicone spots are everywhere and once again some mold If you gave me a month of free stays here I'd pass! Mind you this hotel is located next to million $ condos. I debated between 3 hotels for our stay and certainly picked the wrong one!