Westgate Flamingo Bay Resort

We enjoyed the stay, nice property, nice staff, beautiful suites. Our only issue was that after Hotels.com sent us a email stating all that was needed when we checked in was the second night's rate, we actually had that rate PLUS another resort fee, $150 non-refundable fee for our 2 small dogs and had to give them a $200 refundable security deposit. Instead of about $130 we had to come up with over $500. We had indicated we had pets when we registered on Hotels.com and the pet fee was disclosed on the property information totally separate from the information on pets. The resort claims these are all hotels.com issues. No matter who dropped the ball, we felt tricked. As much as we really enjoyed the property, we will not return due to the pet fee. Our two very small dogs who do not shed and do not have accidents inside leave less of a mess than other people's children.

Chose this hotel specifically for the large pool. Planned a family pool getaway . Didn’t get access to room until way after check in time so not much time the first day to enjoy the pool. On the second day I get a message saying the pool would be closed till 6 pm. Found things to do waiting for pool to open, even called the front desk to verify it would be open at 6. Was told yes it would be open. We all get our suits on and head to the pool. Sign on pool that the pool was closed for the remainder of the day. I would never have booked this hotel if I knew we wouldn’t be able to use the pool. Will never return here. Also way over priced for the size and condition of the place. No blankets for the beds, no garbage disposal in the sink. Dishwasher not secured in the cabinet so it tipped over when the door was open. One tv didn’t work at all.

me and my kid had a great

It is the second time I stay at this resort, friendly staff, pet friendly, the villa was clean, had everything we needed, my kids had a great time.

Everything about the property was nice an up to standard,would definitely stay again an recommend to family and friends

I booked twice after a very delayed flight. My first day was for a wk & I had to change rooms due to a faulty wire burning & as it happened, my daughter found a baby scorpion. That was not a pleasant experience & made us uneasy. However!! The hotel staff came & sprayed immediately before we entered the new rm. They really handled it with care & we are in a desert in spring for goodness sakes so it’s understandable. Our 2nd rm was amazing! Staff was amazing & checked in on us by text so it wasn’t invasive. 1 staff member in marketplace was completely rude. She worked the evening of 4/5. Older woman. She didn’t know how to make Starbucks drinks so she made it wrong. We politely let her know we didn’t like bringing drinks back, etc. trying to make it a light situation & as I was speaking she walked away. Said she followed the card. We’ve had the same drink everywhere so we knew it was off. People w/anxiety around stuff like that should not be handled like that. I also shouldn’t have to explain to her that it’s a vacation luxury to get Starbucks for my kids. She was really awful. Our second stay was in another amazing rm. When I called to ask for an early check-in, they obliged and let me know. I can come in now that they would have the room clean for me. The hotel staff is absolutely on point! The pool is clean. The towels are always stacked.the marketplace is so convenient. Taco trucks in parking lot. Beautiful lighting at night. Stuff to do on property. No problem w/doordash.

Fantastic place to stay if you want to be off the strip. Great place to stay with kids. Exceptional, friendly staff. Would definitely stay again.

Great property to stay with family. Free shuttle to the strip. Safe and secure property with plenty of parking. Very friendly staff. Marketplace to buy all essentials.

Amazing experience here with our family!

This is a great place to stay if you are traveling with family the villas are spacious and there are a lot of activities and things you can do without even leaving the property it is very secure and staff is very helpful. Will definitely recommend to friends and stay here again in the future