Palms Casino Resort

I booked two rooms for my family. One room for my husband and I (King room) and one for my mom and sister's (Twin Queen). Both rooms were dirtier than acceptable. Barely and towels in both rooms. Our love seat had noticeably questionable large white stains on it. We stayed for two nights and checked out on the third day. We called about the stains down to the service desk and was told they wouldn’t be able to clean it until the next day due to not having the proper cleaning tools. The next day rolls around and it hadn’t been clean. We were offered a $50 voucher to eat and $47 back for the hotels deposit. One room was $508.18 total and the other 392.42. The rooms were just ok and unclean. Not worth the prices because it felt uncomfortable knowing things had been dirty. Stains appeared to be from bodily fluids. The toilet bowl was also dirty which was alarming. We requested a new room initially but then were told they were all sold out. About 10 minutes later we were told we could switch rooms. By this time it was very late and we were exhausted from travel and our experiences throughout the day. We kept the room but will not book here again.

Everything was perfect for our first time in Vegas. Great place for a family trip. Only down side is the AC doesn’t go below 68.

Me and the kiddos really enjoyed our stay. Palms has a beautiful property. We really enjoyed the pool!

Gentleman at our elevator area was very welcoming and greeted us with a big smile and engaged us like we were his friends and family.

Went to vegas for my daughters 7th bday. Checked in and they upgraded us to a penthouse. What a great first experience for my family.

Not a nice place for families. Hotel staff very unhelpful and couldnt answer the simplest queries of the area. We asked for our bathroom to be cleaned after we found a long hair in our shower when we checked in. Room service arrived 6 hours later waking us up at 10pm. Reception then called at 11pm again waking us and our kids up to see if it had been done. Appreciate vegas isnt a family place but surely a fairly expensive hotel could do a bit better.

They help me with the best option for my stay even if I messed up with the location on the hotel . Had amazing experience with my family . Thank you

No free shuttle service to the strip so budget in a couple cab drives daily. I found drivers courteous and cabs convenient they deserved their pay. But I resented the service charges at ATM. A 200.00 withdrawal cost me 315.00 with the exchange and the hefty service charge. Is it too much to ask for a free bottle of water in your hotel room. $8.00 US on the strip. With escalators not working I needed the water. We upgraded our room but extra cost was not worth it. I admit to being spoiled by the Niagara river and falls views That I’m accustomed to. In all fairness maybe the water price is relative. Staff were pleasant and helpful. Eating at a four star restaurant can cost you your months grocery bill. I’m not kidding. House wine at Gordon Ramsay’s cost 59.60US A GLASS be sure to check the wine list before ordering. Experience however was otherwise lovely. I realize I strayed my comments away from the property. This was my third stay at the Palms over many years. Vegas has allot to offer, Enjoy!

I came with my family in December it’s was wondering, but I’m coming back in the summer so we can experience the pool

Needs some shopping options like other resorts and family friendly activities... spent alot of money on taxi/Uber to other resorts for shopping/ theatre experiences/ family activities...it would be great if the resort had those options and/or a shuttle- flat rate to other resorts since it is a little away from other resorts.