Hilton President Kansas City

Disappointing Experience and Booking Confusion I recently stayed at the Hilton President with my family, expecting the usual Hilton standard. Sadly, I was left disappointed. There was a mix-up between the rooms for myself, my brother, and my cousin. My brother was allowed into my room without verifying his identity – a huge security concern! To make matters worse, upon arriving late from our delayed flight and to a late check-in, there was no room available for us because they had given our room to my brother. Leaving my 2-year-old and us nowhere to sleep. My brother ended up giving us his room and spent hours in the lobby until 2 am trying to resolve the issue, eventually paying out-of-pocket for another room just to sleep. This trip was marred by these issues, and I hope Hilton addresses them for future guests.

Booked a king size room but got to the hotel and they said that they sold it to someone else (for a higher price I'm assuming). Gave us a room with two kids beds. Management was zero help in offering a partial refund. They suggested that we could stay somewhere else if we didn't like it. Do not recommend.

We booked a junior suite. Room was spacious, clean, bed was so comfortable. Bathroom was such a nice size and nicely arranged. The hotel was totally booked so to my surprise, the hotel was very quiet and surely showed no signs of any chaos! The staff was awesome and the breakfast buffet was amazing!