Holiday Inn Express Hotel & Suites Natchez South, an IHG Hotel

I didn't get my room. I booked and paid 267.00 for a two queen with sofa sleeper room. We have 3 kids 11and 9 year old daughters a bed. And a sofa for my 10 year old son and our bed. I booked 4 days in advance paid immediately for it. I get here and they tell me they don't have my room. so they gave me a king with a sofa. Plus they are all out of blankets and pillows for this sofa. My son is on the floor with a sheet and pillow cushions. he fortunately brought his pillow and blanket. My daughters have one sheet we have them and we gave them pillows sleeping on a mattress cover it's awful! But the place is at least very clean! They is a conference here plus the whole town is booked and we are here for a wedding. So we are not as important it appears. It's an uncomfortable night. And the bed is extremely hard