Hilton Garden Inn Hattiesburg

The hotel was under construction which was understandable, however, the pool was closed, we had 3 children with us for a 2 night stay to be able to see my husband graduate as a sergeant from the army, and we really only chose this hotel bc it had a pool, which was pricier than what we normally would have chosen. We were not told that the pool was closed, due to construction, which was not even being done on the pool, until we got there. If we had known the pool was closed, we would have stayed somewhere else that was a bit less expensive! I am not happy about that. Otherwise, the hotel staff was very nice and it was clean and nice in the room and lobby!

Well the whole point was to let the kids get in the pool/Jacuzzi but it was under construction that's what I didn't know until after I paid for the room

Room was given away. Staff advised that expedia canceled room. After speaking with the GM the folowing day, he told me what I knew, expedia did not cancel but the employee who lied about it gave it away. I called and spoke to the hotel ahead of time and explained it would be a late check in. My name was taken and I was told that it was no problem. We drove 6 hours after working all day and was unable to find a room due to spring break. 0 hotels available from HattiesB to Florida. Room was booked and paid a week ahead. My family slept in a parking lot. I will not be staying at a Hilton owned facility in the future.

I booked through Expedia. It was 4 of us, my husband and I, and our 2 teenage grandkids. I booked a room with 2 queen beds. I received a confirmation showing 2 queen beds. We checked into the hotel around midnight, got our room key. When we got in our room, we had 1 king bed and 1 chair. We were told that there were no queen beds available. All the other hotels in the area were booked due to kids world series baseball. So, my husband slept in the chair, grandson on the floor, and my granddaughter and I slept on the bed. We all hardly slept that night. I had to pay EXTRA to get a room with 2 queen beds $250 and was charged for it, but that is not what we received!!

The rooms stink! When we got to our room that evening we turned the air conditioner on and put our baby to sleep. After about 30 minutes we realized our air conditioner wasn’t cooling. Our baby was already asleep so we couldn’t wake him up to change rooms! It was a miserable hot night with no sleep! When we confronted the front desk, they told us they wouldn’t do anything because we booked with Hotels.com!!! And then she wouldn’t say another word to us! Do NOT stay at this hotel!!!

My room was not ready for checkin until after 6 pm. They had no towels or wash cloths available. So no baths were able to be take . In the room, I found a dirty bandaid and two pills on the floor. I looked up what the pills were, one was for erectile disfunction and the other was trazadone. I had small children with me. Could you imagine if they had gotten a hold to the pills. There was moldy plates of food from Waffle House under the bed. The blanket they gave for the sofa bed had burn holes in it. We were awaken at midnight with the fire alarms blaring. This stay was not worth anymore than $100 and I paid $280. Huge waste of money. Very dissatisfied and they should have offered a huge discount for the stay.

We were in the area for a family funeral. HG was easy to locate and convenient to our needs. Very comfortable and the staff were more than helpful and friendly!

We have a large family (6 humans and 2 dogs), and we were very comfortable.

This is the worst hotel and conditions we’ve ever stayed at. The pics are deceiving..our “suite” had a terrible sour carpet smell. Ants and bugs on the beds and night stands. Carpets in hallways are wet and wrinkled up and a tripping hazard…my daughter caught her toe on it and fell. One reason I booked was for the indoor pool got kids and workout room for me. The pool was oily and murky and smelled aweful. My kids passed on swimming, for the first time on our trip. The workout room weights were greasy and the benches had stains, tried to use the hand sanitizer and it stunk so bad.The breakfast is laughable, it’s literally a continental breakfast like any other place….except this one is $12.99/each and has less options. I asked where the waffles were and was told they were not making them today “ this was no doubt the worst overnight stay we’ve ever had!

Our stay was terrific. Had an all girls sleepover for my daughters birthday. They had fun and really enjoyed the property. Everything was clean and neatly placed. The pool area was a big hit with the kids and they really enjoyed it.