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Sheraton Flowood The Refuge Hotel & Conference Center

4 star hotel
Connecting rooms
9/10 Excellent
(379 verified Hotels.com guest reviews)
See verified family reviews (12)

generated by AI based on family reviews

Overview

The Sheraton Flowood offers a fantastic family-friendly experience. Families consistently praise the excellent amenities, particularly the pool area, which includes a lazy river, making it a great place for kids to enjoy themselves. The hotel also receives positive feedback for its friendly and accommodating staff and overall cleanliness. While some guests mention busy pool bars, the positive experiences with the pool and the helpful staff outweigh these minor issues, making this hotel a recommended choice for families.

Guest highlights

The lazy river and main pool are consistently highlighted as a major draw for families.
The helpful and friendly staff are frequently praised.
The overall cleanliness of the hotel is a recurring positive point.
Some guests also specifically mention the enjoyment of putting on the practice green.

About the hotel

Along with a golf course, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.

Nearby attractions

Located in Flowood, Sheraton Flowood The Refuge Hotel & Conference Center is near the airport. Farish Street Historical District and Freedom Corner are local landmarks, and some of the area's attractions include Mississippi Sports Hall of Fame and Museum and Mississippi Agriculture and Forestry Museum. Mississippi Children's Museum and Mississippi Museum of Natural Science are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Lazy river
Outdoor pool

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 restaurant
1 swim-up bar, 1 poolside bar and 1 bar
Room service available
To-go breakfast available for a fee daily 6:00 am–11:00 am: usd 6-10 for adults and usd 6-10 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Pool access ramp on site
Portable bathtub seat
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Golf course
Outdoor pool

Conveniences

Elevator
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Jackson-Evers International Airport
2 km from this hotel
map

Reviews that mention...

Family Reviews

for Sheraton Flowood The Refuge Hotel & Conference Center
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

12 reviews

Review data

5 star reviews

75%

4 star reviews

25%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Sheraton Flowood The Refuge Hotel & Conference Center

Showing 1 - 10 of 12 reviews

Latest reviews (12)

J

John

17 Jun 2024 - 18 Jun 2024
reviewed on hcom

5 out of 5 stars

Great 1 night stay for a family traveling through Jackson area. Wish we were able to stick around longer to take advantage of all the great amenities like the pool/golf.
J

Jessica

14 Jun 2024 - 15 Jun 2024
reviewed on expedia

5 out of 5 stars

Great family friendly hotel
K

Krystle

13 Jun 2024 - 14 Jun 2024
reviewed on expedia

4 out of 5 stars

Property was good room service comes way too early. Loved the kids play area and pool. Good staff. Bar drinks very expensive
M

Michael

24 May 2024 - 26 May 2024
reviewed on hcom

5 out of 5 stars

Got in late and our room had not been clean but the staff did a great job getting us accommodated in a timely fashion. Our kids were placed in one room and my wife and I were treated to an upgraded room for the night. Great hotel and the staff was super friendly.
S

Sandy

6 Aug 2023 - 7 Aug 2023
reviewed on orbitz

5 out of 5 stars

Great property in Jackson! Friendly staff . Good amenities for the kids. Highly recommend
L

Lisa

16 Jun 2023 - 18 Jun 2023
reviewed on hcom

5 out of 5 stars

Overall, the hotel was excellent! The service was top notch, the gym was awesome, the rooms were super clean, and my kids loved the pool. We’ll definitely be going back. We lost electricity due to a storm and I was very anxious and upset, but being here made me feel much better.
N

Norm

15 Oct 2022 - 16 Oct 2022
reviewed on hcom

5 out of 5 stars

Very nice hotel … my son had a baseball tournament…he loved the lazy river and the pool is awesome . The golf pro let my son putt on the practice green which he really enjoyed . Very nice guy and the course looked fantastic. We will definitely stay again. Anyone with children would benefit by staying here and the bar for the parents is nice to watch a game etc.
S

Samitria

10 Sept 2022 - 11 Sept 2022
reviewed on hcom

5 out of 5 stars

Amazing stay. My family and I enjoyed it.
J

Jill

16 Jun 2022 - 20 Jun 2022
reviewed on hcom

5 out of 5 stars

Whenever I visit family, I stay in the Flowood area. I've stayed at several of the local hotels. This was a nice surprise and will now be my go to when I visit. The pool area was fabulous for the kids and adults. My only complaint was bar staffing. The kids had to wait in the long pool bar lines to order food while at the pool. For all the events going on that weekend onsite, all bars only had one bartender. I felt so sorry for them. They were frazzled trying to keep up with the demand. Each of the bars were large enough to accommodate 3-4 people to tend and absolutely needed that many. Poor staffing decisions by management.
J

John

27 May 2022 - 30 May 2022
reviewed on hcom

4 out of 5 stars

Husband and I stayed for relaxing weekend. The hotel has 40 lounge chairs… people were down at 8am putting towels on chairs to save. They may not show up until noon.I know there is an employee shortage but really need outdoor pool attendant. The lazy river is great if there are not children it it running and swimming under you. The employees were all very nice and accommodating.
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