Tru by Hilton Duluth Mall Area

Clean and rooms were quiet at night. Especially love the hard floors in the hotel room (not a fan of carpet in hotel rooms). Lobby was inviting but loud and busy with young hockey tournament kids.

I worked for Marriott for over 10 years, this is my first time switching it up to a Hilton. This property did not disappoint. From check in, I forgot her name, very welcoming. Went out for dinner and came back, asked us how was dinner, interacted with the kids. Pool space very clean, rooms are unbelievably clean. (I work in housekeeping you betcha I was going to inspect my room) Really amazing. First time in Duluth area, made my stay a breeze, breakfast was amazing as well.

Hockey parents partying in lobby until 2am while kids under 10yrs old ran the hotel. On 3 floors. Not just one. When complained, the front desk said their was nothing they could do about it. That they can’t ask the parents to parent their children. Two night of no sleep. Kids running up and down hallways, jumping off furniture, yelling. Front desk said that this just come with the territory when hockey families stay. That they are just bad parents and we had to live with it. It was so out of control. We have never in 10 years of traveling dealt with anything this bad and the hotels staff’s lack of help to manage the situation. The lobby looked like a daycare most of the time. In addition to this, our room was still dirty when we checked in. I cleaned out the fridge and brought the food to front desk, cleaned the dirty shower out, and after waiting patiently til day 2 for cleaning people to refill the empty soap bottles in the shower, had to go down and get it myself. And beds are rock hard. Also watched the breakfast lady, using her hands, scoop the sausages in handfuls into the pan and used her hands to refill the egg omelettes. Just gross. So needless to say, this place was awful. First time at a Tru Hotel and worst experience to date! Oh and your pancake machine is junk!!

Excellent stay! We were greeted by the friendliness most accommodating staff and the visit just got better from there. Rooms are modern, clean and comfortable. Breakfast buffet was great. Good coffee and a lot of amenities. Fantastic lobby area. Only thing missing is coffee in room and a hot tub! Girls also found pool too cold for their liking. Would absolutely stay here again and recommend to family and friends!

Staff was very polite and efficient. Breakfast was adequate for our hockey team. Good areas for team and family to gather. Would stay here again.

Overall, very happy with our stay. Friendly staff, clean rooms and a good selection for breakfast. Liked that it had vinyl flooring compared to many hotel options with grungy carpeting. Only complaint would have been thin walls and floors/ceilings-could hear kids running around all night.

Out of the hotels control, but there were hockey teams staying who completely took over the breakfast area, no where to sit, kids yelling and screaming at each other by the pool table, we were barely able to get an breakfast and when we finally were able to fight for one bagel, we had to bring it to our room to eat, which meant one cup of coffee, unless we wanted to go back and forth from the end of the fourth floor and down to refill. Our beds were so hard that sleeping was impossible, and I got up (not woke, because sleep was impossible) I had some sort of bite behind my ear which is swollen and red

Quiet. Not a lot of children. More for adults.

Great modern hotel, with great lobby area for kids, including a pool table, games, and a nice lobby/snack bar. A bit noisy for the rooms in front of the road... seems like the noise cancellation for the windows is not great. But in general, great place! We will come back, for sure

A nice hotel for families and conveniently located to both down town and Miller Hill mall. Only complete is the uncomfortable mattresses and the pedestals they sit on. We kept walking into the corners of them. Also lack of adequate reading lights that are bright around beds