Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel

I thought I was booking 2 rooms close to one another since it was family trip one room was floor 3 and next room was floor 7

This hotel was nothing compared to the online pictures. Our room was dirty and smells very badly. We constantly sprayed air freshner to cover the smell. The carpet in the room felt disgusting the carpet felt like it was wet and trying to dry. The toilet is so low perfect for a toddler but not an adult. Desk , table or tv stand was not wiped off. The desk clerk did ask if I would like to change rooms I advised no. My daughter room was switched due to similar issues and the second room was worst. There was urine in the shower and the bathroom mirror seem to have black mold on it. Would not recommend this hotel.

The hotel is outdated. The room smelled musty. The beds were uncomfortable. Our flight was delayed so we arrived at 2am. The woman at the front desk told us check in closed at 12am and we were denied access to our room. I sat in the lobby, with two small children, until 3am when she finally allowed us to check in. Their website says nothing about check in closing at 12am. Awful experience, and terrible customer service!

The staff were kind, the hotel was fun and great for a family!

When looking at Expedia, it says free parking. At the hotel, they charge 10 bucks a day to use their crumbling parking garage. I hope you aren't planning on relaxing in the pool or hot tub. The 4 days I was there, the hot tub was filled with young children horsing around and screaming, every hour the pool was open. Don't try to take a shower either, there was very poor water pressure in the shower. The man who checked me in at the front desk was very rude and was disrespectful. Probably because I was wearing an equality t-shirt.

Expedia canceled my reservation and got another hotel for us. We did not stay at the Crown Plaza because their electric power was down and they could not check people in. They kept saying that it would take 20 min to get the power back. Finally, after midnight, I went to another hotel, my child had fallen asleep on a chair in the cold and dark lobby. If it wasn’t because I contacted Expedia, I would probably still be waiting for the electricity to come back to check in. What bothered me was that their power was down for hours before I arrived and they did not notified us or have an alternate plan for the guest that couldn’t check in, other than lie and ignore us. I understand that they were overwhelmed by the guest who were already staying there and couldn’t go back to their rooms because the elevators and card keys were not working, but not caring and just leaving us waiting without giving us another alternative was wrong. They could have made arrangements with another hotel for the night and taken us there. Or at least they could have given us notice and accurate information so we could have made the appropriate arrangements rather than just waiting, especially because I was with my child.

Close to MOA and the room was very large for the price. Clean and quiet but the bathroom lights around the mirror didn’t work and the TV did not work well. No instructions for the guide, etc. No channel guide etc. As always a bunch of young kids in the hot tub with toys, jumping in etc. IMHO hot tubs should be for 16 . although there’s a sign which states that kids must be accompanied by an adult, there was no adult to be seen. I blame the hotel for failing to enforce it but they did not care when I went to the front desk with my concerns.

My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.

Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.

Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator