Hyatt Place Utica

Very clean, great room size with family of 5. Complimented Breakfast in the morning was also really good. Pool is good size but there wasnt much of anything else (like slides or other rides, which would've been great for the kids). Over all great experience, highly recommand for family

One of my worst stays ever. Construction dust and noise throughout. Even early on Sunday morning at 7 construction crews were hammering. Allowed children to run and shout on room hallways until midnight despite complaints by numerous guests. Bar was out of most alcohol choices. And on a very minor note but indicative of the hotel's lack of professionalism, the shower had two containers of conditioner but no shampoo.

The staff was friendly and helpful. Marissa checked us in. She was informative and accommodating. The staff at breakfast was also kind and accommodating, especially to the 5 children in our group. The rooms were recently updated and very comfortable and clean. Great stay, overall!

The best thing about this hotel was the size of the room. Our family of four fit very comfortably in the room because of how large it is. Staff was very very kind. The free breakfast was very good as well. The cleaning service never came into our room during our 3 night stay. Wasn’t too big of a deal except we had to ask for new towels and for our trash to be taken out.

Very clean nice place! We stayed 2 nights with my 2 little kids! Will stay here again

We gathered here for to attend a family funeral in the area. We arrived late and had an excellent interaction with Anas who was manning the reception desk. In all we very satisfied with all of the staff and condition of the property.

The rooms were set up very nice for our family to spread out. One elevator was down the whole time, and on one of the floors, you could only go up, not down. The pull out sofa was not a great mattress, and the rooms with double beds, it would have been nice to have a queen option. Price was right, clean, and great staff.

The property was just what we needed for a little family getaway on fall break. The room was spacious and had lots of room for the kids to play while we weren't out and about. The little walk in closet gave us extra room as well as the large sofa sleeper. Both beds were comfortable and everything was better than expected, especially the breakfast. Would absolutely come back again!

The hotel is lovely and very clean. The staff is very friendly and efficient. The problem lies in the website says there's dining and a bar when it really isn't. I wanted a cocktail but the gentleman on staff struck me as not being fully knowledgeable in bartending, so I opted not to even order it. We only had a choice of wings, fries and pizza. There were cold sandwiches in a refrigerator case(not sure of freshness). Only one elevator was working and guests were allowing their children to play on the elevator. Other than that, we had a lovely stay.

Noce stay! Pool was a big hit with the kids!