Hilton Garden Inn Plymouth

We stayed here while visiting family. It's a very convenient location close to restaurants. The staff was helpful and friendly. The hotel could use some updating. We felt $15.95 for the breakfast was too expensive.

I really wanted to like this place. It's close to our family in Northville and it's located right near M14, thus making it easy to buzz between A2 and Northville. However, I don't think we'll be going back. There was too much that just wasn't good enough. Here it goes: The breakfast cost a fortune for a hotel of this calibre. It was $15.99/adult. Also, in our post-Covid world, businesses are clinging to Covid-era no frills customer service models, even though it's time to return to a model of customer service mattering. We pay a lot to stay in these places, so why do we have to beg for towels and other basics? For example, this hotel doesn't provide housekeeping except "by request." When we requested the service, they didn't come. When they finally did show up the next day, they made the beds but didn't take away the dirty, wet towels we used the day before, and they didn't replenish soap or the coffee service. This was particularly annoying because the soap dispenser by the sink was filled with conditioner. Finally, these folks didn't bother cleaning up after the last guests who were in the room. There was still a plastic champagne flute under the bed when we arrived. I presume that if you went to Room 528 today, it's still there.

I reserved a room with a king size bed with a bath tub. My husband and I were looking forward to a relaxing getaway from our 4 children. We were placed in a disability room with only a shower, the TV did not work and there were no black out curtains. It was extremely disappointing.