Weathervane Terrace Inn and Suites

Service was horrible, requested early check-in well in advance, as we had a wedding to attend that afternoon, was advised they would accommodate, upon arrival we were told room wasn't ready and they didn't know when it would be, that check-in was at 4p. (Wedding was at 3p) Poor customer service, poor communicators, I would be embarrassed having these employees represent my business in this manner. After we advised there was another hotel nearby with a room available, they advised they had an upgraded room ready (suite) however it had 1 bedroom and pull-out couch, we are a family of 4. Due to time constraints we elected to take it.......the room was not clean, food was all over the floor, the shower was SO dirty and not to mention it was unlevel and honestly a bit unsafe. They charged us $340 for this room, I stayed in WAY NICER rooms in downtown Chicago for less then this. WE WILL NEVER EVER STAY HERE again, and please do yourself a favor and choose from several other hotels in the area. Quality is extremely poor, almost as bad as the customer service and definitely the pricing. Shame on me for staying.