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Ryan T
16 Jul 2024 - 18 Jul 2024
reviewed on hcom
2 out of 5 stars
We stayed here for two nights as part of a family vacation. It had great reviews and good rates. We rented the premium bay view king suite with sofa bed. The room itself was clean. It was big and comfortable and the view was magnificent. So why my bad rating? It smelled like an ash tray. Not like the customer before smoked a few ciggies. Like a 1970's smoking lounge. Tar. This is a family staying here. So, I immediately called the front desk to complain. Was told very nicely that they were sold out. Man was very apologetic. So we bummed around town until sleep time just because the smell was so overwhelming. Next day, I went right down to the desk. I wanted a different room for the next night. Matt couldn't have cared less. Now, we all woke up coughing and my asthma flared. He did not care. Just kept repeating there was nothing he could do but send housekeeping with spray. Then looked at me like I was the problem. Terrible tone. No discount offered. I spoke to housekeeping. They said the spray wouldn't do anything, it needed strong chemical removal, which takes 24 hours without someone in the room. I had bought spray the first night. Did nothing. So once again, we had to stay out of the room from wake up to sleep, on a somewhat rainy day, just to breathe properly. I had to throw away the pillows I brought when I got home. And had a ton of extra laundry as everything needed a wash. Unacceptable customer service! Don't get room 519!
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Bruce
18 May 2024 - 19 May 2024
reviewed on hcom
5 out of 5 stars
Amazing! Weather was gorgeous and family time....priceless!
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Candace
27 Feb 2024 - 28 Feb 2024
reviewed on orbitz
3 out of 5 stars
The sound proofing is very poor at this hotel. I heard the couple next door fighting, their kids yelling. I turned the TV up loud to drown them out.
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Michael
13 Aug 2023 - 14 Aug 2023
reviewed on travelocity
5 out of 5 stars
This is my 2nd stay at the hotel over the last year and I found it to be convenient, safe, cost effective, and clean facility. I recommend it for business travelers as well as families because of the pool and included breakfast.
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Jonathan
4 Aug 2023 - 6 Aug 2023
reviewed on travelocity
2 out of 5 stars
The bathroom was dirty. We asked for it to be recleaned and it was still dirty after. No other rooms were available. The tub was so disgusting we couldn't give our children baths.
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Charles
16 Jul 2023 - 18 Jul 2023
reviewed on travelocity
4 out of 5 stars
It was a nice place and a staff was very pleasant but a little slow.
Even though I called three times it took until 1:00 to quiet down The kids in the room above us.
Also I was disappointed that there was not coffee available all day.
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Martha
3 Jun 2023 - 4 Jun 2023
reviewed on travelocity
5 out of 5 stars
We had a child that got sick in the middle of the night and all the staff were very helpful and accomodating to make the situation less stressful!
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Victoria
17 Feb 2023 - 20 Feb 2023
reviewed on hcom
5 out of 5 stars
Love staying here. Clean, comfortable, pool & hot tub, breakfast and shuttles to the casino. It's also close to restaurants, ski resorts and downtown. Nice stay for couples, friends and is also family friendly.
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Todd
18 Aug 2022 - 21 Aug 2022
reviewed on travelocity
3 out of 5 stars
Only problem we had was we had a room with 2 double beds. They were a little smaller then normal double beds. Our family of 4 was very cramped come time to sleep.
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Ruthie
30 Jun 2022 - 1 Jul 2022
reviewed on travelocity
3 out of 5 stars
Pool was great! We were the only young family as it was a much older crowd so we had the pool to ourselves. The main floor is gorgeous but the rooms were small and the beds uncomfortable. They were old and small and not well appointed. Althugh the tv was large and there was a fridge.