Staybridge Suites Boston - Quincy, an IHG Hotel

Worst hotel experience in many years. Had to call the front desk every day, sometimes multiple times, to complain about the people staying directly above us who apparently had a child who just ran back an forth in their room at ALL times of the night (twice between 1 and 3 am). You could hear every footstep of this kid running back and forth. Even during the day this would happen and I was told by the front desk that the "quiet time" was not enforced until after 8:30pm. Never again.

As far as the staff goes, Kayla was professional but not courteous, not a single smile and willingness to be helpful as I tried to tell her issues with my unit. Regarding the unit, I found a dirty washcloth full of used makeup that my wife was about use if I hadn't found that first. No extra bedsheets in case you need to use the pullover couch. I had to go downstair and ask for one, and Kayla have me a "crumbled into a ball" set of flat sheets with a pillow without a pillowcase inside a plastic bag. The unit has two automatic windows shades, an inside and outside one. The remote to access them wasn't either paired with them or had a drained battery, Either way we had to accept the fact we would not be looking outside the window and due to the fact we could not close the inside shade, having morning light coming inside the room, waking up the baby earlier than usual. As far as the cleanliness goes, place was neat and nice furniture around. There was a gentleman at the front desk by the morning at check out and he was very courteous and nice to us.

Visiting family and needed a nice place to stay overnight. Great amenities, clean!!, breakfast included, was wonderful experience at a great price in the Boston area