Residence Inn by Marriott Boston Marlborough

Very clean from outside to inside. The rooms always A1 ! The staff is so friendly , feels like a family based hotel.

The biggest issue was the stove did not really work and the hockey kids. I understand the hotel is not responsible for the behavior of children the PARENTS are. But when you report that kids have been running up and down the halls late at night for HOURS, I would expect the hotel to speak to the parents.

Property was convenient to my meeting. It was very noisy when checking in and many children running around the halls unaccompanied by adults causing a disturbance.

The property was located perfectly for me because of its proximity to a family member I was visiting. It’s directly across from a hockey arena so it would be perfect for anyone attending something there. Other than that there isn’t anything else close to it. The breakfast was decent, service was kept clean and that was nice. The staff put me on the bottom floor which I didn’t like and asked to be moved but she said she couldn’t accommodate me, I was there 9 days. All in all a decent place to stay.

We checked in after 5pm, swiping $20 incidental deposit with my credit card. Our room had been paid before arrival. *The room did not have any open view but faces the clapboard wall several feet away. * The room temperature didn't remain stable. So we opened the window but the exhaust vent outlet made lots of noise and no fresh air came in. This is mid Feb 2023, with 50+F. The room temperature kept going up to 73F at the thermostat but it felt like 80-82F with excessive fan blowing. We switched to AC at 70F but it became lower at 68F. And the air blew too cold to the bed overnight. That woke me up several times. And I couldn't fall back to sleep. * We found out the TV had a very poor muffled BASS sound to wake up the other spouse at vol 5. * The building staircase next to our room was unlocked and left unsupervised. The area had lots of plastering stains and debris on carpeted steps mixed with excessive de-ice salt with an obvious pipe damage from the ceiling. This was a big mess. The breakfast room next morning at 8 am was poorly monitored and the melon was gone sour, the scrambled eggs were all gone. A single white toast bread and 2 boiled eggs were left and just several hams floating in the greasy oil. No restocking. Breakfast area was tight with guests crowding with loud young children in and out without their parents or staff clearing their tables. *During check out, I was told $20 was used in snacks at 10:46pm, misdirecting our deposit. Not us. Out for dinner.

Stayed there for an event at NES so hotel location (across the street) was ideal. The hotel doesn't have a restaurant ( but did provide a buffet breakfast) or a bar but the room was clean, spacious and the staff (in spite of being fully booked) was responsive and polite. The small kitchen worked well for us as traveling with children often means waiting for over priced restaurant food that they don't even really like. Trade bar for more efficient and economical use of time and money and proximity to NES made for less time in the car!

Had a great stay, we checked in early so the kids could use the pool, between hockey games, pool area was clean, warm and a good size be very careful to remind the kids not to dive in this pool it is very shallow!! no problem getting our room we were warned it was near the elevator but, we heard nothing. very quiet. Fantastic Amenities could stay here a week and feel very at home. towels super soft, snacks available at the desk and a full size fridge if you bring your own food you could even cook in your room if you needed to. king size bed roomy even for two large adults and the foldout bed a novelty for the kids. hot american style breakfast in the AM a great touch. hockey players sure can eat and there were healthy choices in addition to the heavier breakfast foods. nice place, very quiet, good parking. a little expensive shop around for a good rate.