Residence Inn Dedham

Great staff - very convenient, breakfast, kid friendly- good value

The pool tiles looked like they haven’t been cleaned in years. Pool floor is like a brownish color. Some areas you can see the white. Same width the pool tile. Breakfast was generic. I felt like was at a homeless shelter. Room service never came to my unit so I had to Ask for clean linens, towels, soap, and for toilet paper. I hated the stay and I was with my children. The only person I thought was awesome was the woman that runs the cafeteria in the morning. So pleasant. Other than that, the lady that works in the afternoon, young lady, gave me an attitude anytime o asked to get clean linens or soap to shower.

We stayed at the property for a closer commute to a concert at Gillette We stayed at a gorgeous Residence Inn the night prior at another location so we were excited to have another similar experience but it was not consistent to this location. The area around the hotel seems rather sketchy and dirty but the lobby of the hotel was clean and welcoming The pool area smelled harshly of chemicals and felt run down and dirty We had a one bedroom suite with a pull out bed We had to call down to request bedding for the pull out, we called done about dinning and the staff wasn’t very helpful about options other than telling us to come down to get brochures The room felt very icky and unclean. It has an awful harsh chemical smell as well. The fridge snd sink were helpful to have. The noise from the elevator was heard from the end of the hall and noise from other guests was easily heard as well We arrived back from the concert that night and one of the doors was already opened which brought on security concerns with children etc

This property met our expectations, starting from staffs, cleanness, great breakfast with a lot healthy options(some vegan and gluten-free), peaceful, walking distance to restaurants and shopping. Awesome experience and great for family.

The lady at the desk was not friendly. The woman beside us was getting friendly service & was given a bottle of water for her & her child. We were not even offered any. We asked about the train & she was not helpful. Very disappointed that she was not helpful after traveling for 6 hours. Breakfast was lacking in what they had to offer. Coffee was just BAD. Construction next door started at 6 am