Renaissance Boston Waterfront Hotel

We love our family stays at the Renaissance in Boston. Our 1st trip my daughter turned 10 and we came in to stay in the seaport. I mentioned it at the front desk. We not only got the room with a view but a knock at the door with a huge tray of cookies, candy, choc. milk and juice. We were so impressed! This time she's 21 and went to a concert with her little sister and myself. We will be back.

I would have given the staff a better review but i put my name in for breakfast and we waiting like 40 min and a family of 4 was taken before my party of 3 and we continued to wait another 15 min before we called it and left the hotel, i value my time and i wish i could get that 55 min back

The lady who checked us in at 1:30am was so kind. She could tell we had a rough night and offered for us to check out at 1 pm because it was so late and I had children with me.

Great location and friendly staff (Abdi was amazingly helpful checking me in after a stressful flight- thank you!) Room was very clean. Walls are very thin- I could hear my neighbors to the side talking (normal conversation level) and a baby crying on the other side. Remedied by sleeping with the TV on but a heads up if you’re a light sleeper to bring plugs.

Convenient walk to visit family. Close to public transportation. Wish room had had microwave.

1) The hotel charged a $29.13 destination fee per night that was not disclosed to me. I paid $349.56 as I had 2 rooms for 6 nights. This was not disclosed by hotels.com or the hotel staff at check in 2) The tv rarely worked correctly. I was only able to use it about 25% of the time. It kept losing signal repeatedly. The staff was no help. 3) Housekeeping walked in on my wife half clothed with no warning and with the do not disturb sign clearly on the door. They also entered my kids room without knocking. 4) My son left his wallet with $400 in the lobby on a bench while waiting on an uber(I know, his fault and I am not considering this in my rating) but the staff would not review cameras which are directly above that area or help whatsoever with recovery. Makes me very suspicious. Their lack of concern was unacceptable.