Tru by Hilton Ocean City Bayside

The free breakfast was blah. I expected better. The pancake machines were not operating. With a family we pick hotels with breakfast included. To have a main dish missing was disappointing.

It was great for a quick overnight with our family! Staff was great, loved that breakfast was included and our room was very clean!

Great place for family!

We booked a room that said it was larger than it was . Actually was supposed to be a mobility access room, was not. We booked with 2 other couples for a romantic getaway and wanted the space . We were told the room I booked didn't exist yet 1 of our 3 couples actually got the room . We all booked the same room? They would do nothing about it . There was a cheer convention and the kids were allowed to run the whole place . We didn't even take part in the breakfast or amenities because everything was a huge play ground!! The halls were filled with trash , Kids were banging on doors, and playing in the elevators so you had to wait and wait and wait to even be able to get on there was absolutely no supervision and the hotel did nothing to try to contain this.

Besides the craziness the staff had to deal with, which I am appealed at how some guest acted - the staff were very friendly and always a smile on their face. We truly love this hotel, it's our second stay and we will be back. The GM she was amazing and talking me through what had happened because I had no idea for the most part and the way she treated my kids was like she was family. I truly appreciate it. Ryan was great and very nice checking us in. Thank you to all. :)

The property was very modern and very clean. However, I didn't realize how small the rooms were. It was extremely tight for a family of four and a dog. But it was great for the price.

The hotel was very clean. Staff was friendly and helpful. A group of Romanian students working there. Those kids are great, very helpful and very respectful. I would highly recommend this hotel to my friends.

We didn’t have a microwave in any of the 3 rooms we booked, & a gentlemen whose name I have forgotten was very helpful & able to find 2 for us after checking 1 rooms’ toilet. There was a staff member by the name of Br3 who was a delight,helpful,& always smiling! My family of 3 adult couples, 1 teenager and a puppy almost had an AMAZING stay, except for running into C@mille the day of our check out. The lobby, front desk & eating area are connected & it’s a dog-friendly hotel. During prior breakfast visits, we had no incidents and kept our puppy leashed and at our side on the floor (ankle ht).When Camille arrived on the day of our checkout, she told us that having the puppy in the food area was a health code violation, found it weird no one else had told us but still obliged politely to her keeping our puppy at the front desk “away from the food”. Naturally, our puppy was whining to be with us & squirming, so she asks if she may hold him, we said yes. Her co-worker comes over while I am putting powdered sugar on my pancakes & says that she has been trying to convince her boss (C@mille) to get a puppy for the front desk, then when we finish our plates, my husband approaches Camille to receive our puppy b4 me & by the time I arrive Camille had still not & refused to put our puppy into our extended arms - asking aggressively if he’s registered & moving away from us like if he wasn’t registered she could keep him. It was very strange and unacceptable behavior for a manager.

Excellent location, family friendly and clean

Our family enjoyed the great views from our room and the pool. The staff were all very friendly and helpful.