Hilton Garden Inn Waldorf

Our stay for the weekend wasn’t too bad. The rooms were clean. The bed was comfortable however I did feel like we could’ve used additional pillows. There was no conditioner in the shower, but additional shampoo. The lotion dispenser was off the wall and just placed on the counter. I also had one very, very small stain on my comforter, which just made me think that it was just not coming out during the washing process. You had to be looking at it to notice it so I didn’t really, but I did it via text. Lastly, is the pool I hate that it was not up and running because my family and I were looking forward to it. So hopefully they will get it back up and running seeing as though it’s already been a year we paid a good amount of money for a short time and not to be able to have their amenity that supposed to come with it.

As a business owner, I despise leaving bad reviews but the truth must be stated. My family and I were disappointed with the accommodation from this facility. Our ice bucket contained leftover water from the previous tenants. The tub tile had built up mildew. There was chewed up gum on the floor near the bed and bed ruffles were filthy. Aside from that the curtains had stains, there was no tissue or towels in the room. My husband had to go downstairs and ask for everything. On top of all that, we were frighten by a woman screaming in the halls threaten to kill her boyfriend. Uncertain what occurred IN the room,but she definitely let everyone know outside the room the consequences of his actions. However, the front desk and dinning staff were amazing. Their attitudes were pleasant and welcoming. I hate leaving this review because of the front desk and dining staff, but whoever clean the rooms did an awful job. Maybe they were short staff or tired. Uncertain,but that was our experience.

Hello I had a very disappointing stay. When I arrived it took about 30 minutes for me to get checked in because the e girl at the desk took a very long time to sign in. No fault to her. She was very apologetic and nice but the computer took forever to come up and allow her to sign in. This was at 11 pm and we were all very exausted from our travel there. When I got to my room with my husband and daughter, it smelled like pot very bad to the point of giving me a head ache. The people next door had music blasting and was obviously smoke pot. I called the front desk and she called them and they did turn it off. The bathroom lights weren’t working so we had to shower in the dark. The next day we went to to meet other family Members for breakfast. The service was good but when I went into the bathroom the floor was very sticky and one toilet had poop all over and two other stalls had period blood on the seat and floor. I told the front desk and she said they had a party the night before. It was like 11 am and I feel that should have been clean by then. I have to say it was not a pleasant experience and not to mention paying nearly$300 for the room. I am very unhappy and disappointed in Hilton Garden . Trish Martinez

Upon arrival the room’s air conditioning did not work. We were moved from a two bed room to a one bed room, my husband, two children, and I were forced to sleep on a single bed the first night. The next day I requested a two bed room. We were granted the new room, then the toilet flooded, we reported it and the front desk handed my husband a plunger, reporting that there was no additional staff on duty to assist. My husband ended up having to plunge the toilet. After the inconveniences we were offered nothing.

It was good. Here to visit family. Hotel was very clean and decor was current. Staff was very friendly and accommodating.

The area was okay but everything else was horrible. Wi-Fi never worked so my children had nothing to do. When I went to purchase snacks snacks nobody was at the front desk. When I called for cleaning of the room no one never came.