Holiday Inn Express Hotel & Suites South Portland, an IHG Hotel

I recently stayed at this hotel for 6 nights with my family, and we absolutely loved it. The hotel was very clean and quiet, which made for a relaxing stay. The staff were incredibly nice and accommodating, making us feel very welcome. Our room was spacious and comfortable, perfect for our family. Overall, a fantastic experience.

We stayed here for a few days while visiting family in the area. It eas a very convenient spot, and we had a wodnerful time.

Just a single overnight stay while attending g a family event.

The staff was amazing. Unfortunately we booked because of the indoor pool and it was very cloudy, cold and made my daughter break out in a rash. If my kids hadn’t waited all day to go in the pool, we definitely would not of gone in.

The clerk at the front desk, when checking in wasn’t very friendly. He was efficient but didn’t crack a smile or make you feel welcome. Room was nice, bed comfortable but carpet wasn’t vacuumed as we were picking up m & m’s and the top off a child’s sippy cup. The sofa bed had a musty smell and springs are gone. Breakfast was great and plentiful.

This hotel was overall in decent condition and fairly clean; however, we arrived from Boston at 5:15 to be told that our room was not yet ready. Checkin time was supposed to be 3:00. Everyone was exhausted and we had planned to Uber eats and grab a pizza. No dice. We ended up eating at a nearby spot - junk food for $80. Our room was finally ready after 6:00 pm. Unacceptable. Then, quiet hours begin at 10:00, which I understand, but 2 little kids were running up and down the hallway playing until 9:30. We left the hotel this morning at 6:00 am. Very uncool. The room was mostly clean, though but the beds weren’t exactly comfy - I felt some springs in my side. This whole thing is just unfortunate. Regional manager Shane was supposed to call me back this morning but I’m guessing he “forgot”- don’t plan a stay here if you’re looking for a “no hassle” experience.

Accommodated a family of 5.

The pool was great my kids loved it. I just wish the bathroom was in the pool area so we didn’t have to freeze and drip water across the hall.

Our stay was horrible. We were told the pool was closed when we arrived, so we got to use the hotel next doors pool, but there was about 40 people in the pool when we arrived. The beds were super small and the pull-out couch did not have any bedding and that was terrible to sleep on. We found cookies in the corner of the room from obviously the previous guest. My family will not return to this hotel ever again.

I book a double bed and hotel gave me a king size bed I wasn’t happy about you changing me for a double I will never uses you guys again last weekend you gave me the worse hotel this weekend you change me for a double bed and I only got one bed I can’t trust you guys you got me twice and I will make sure to tell all my family and friends