Hilton Garden Inn Portland Downtown Waterfront

Near friends and family in a Magical part of Portland

It had a great pool for smaller kids. My daughter loved it. The building was clean and well maintained. The staff was friendly and helpful.

Extremely clean, great location, was feeling under the weather so ordered room service food was excellent. Service was great including the valet. Had a view of the pier . Room was perfect for a family of 5 ( all 3 kids are teens) Will definitely stay again in the warmer weather!

The pool was closed which was a total bummer for our kids. Otherwise it was perfectly fine.

Had a wonderful two days with my family.

Mistakingly ordered a room for hearing impaired and ended up on a floor with dogs and screaming babies. In addition, the A/C made a loud noise throughout the night. Hotel staff was amazing and the location was great but for the price paid, I feel it was an average hotel, at best.

We’ve visited this property in the past, as well as others in the Hilton family and always enjoyed our stays very much over the years. This trip, however was one night & two days in the Old Port. A $500 room, a blaring fire alarm in our room going off at exactly midnight, the room filled with smoke and the two of us running to the front desk bleary-eyed and in shock. A fan was set up, we were told the smoke was due to my CPAP machine, and that the chemical odor we smelled was menthol from the machine. The engineer was insistent the machine was to blame, even though no menthol of any kind has ever been utilized, the humidifier plate was cold, as it is not used, and the hose was well connected. Neither of us slept, didn’t use the CPAP machine following this event and we left the property at 8am and cancelled our plans for the day as we and our belongings reeked of whatever it was that filled our room. The room next door also had smoke, not sure how it was remedied for them. We ran the CPAP machine for more than an hour as soon as we got home, and as we stated the night before, the machine was NOT at fault. So, we’re out more than $500, and what experiences we were able to enjoy during the day we checked in, were completely overshadowed by this event and we were left feeling embarrassed and frankly, ripped off. This was 5 days ago yet remain so angry about the experience!

Room was large and clean. Bar in the building was great for late night with a baby.

Valet parking was easy to use. Great locations -- near waterfront restaurants, etc. Has a great lobby. Pool is small obviously, but good for kids.

everybody is so friendly and helpful. We were greeted immediately when we arrived, checked in right at four with no problem at all and were given a bag full of snacks and drinks. Our room was clean, the refrigerator kept everything super cold and there was tons of room to move around. Normally I have a hard time sleeping in the hotel for the first couple of nights, but these beds were extremely comfortable and I slept like a baby. I highly recommend staying here I will definitely be back and we were not disappointed