Holiday Inn Express & Suites W. Monroe, an IHG Hotel

I really tried to give this hotel a chance.The entrance looks nice and thats where it ends. The rooms are filthy. The crazy thing is I was willing to look past this and until the elavator broke down. The 2nd afternoon of our stay, the elavator broke down. If I was not traveling with my 84 year old grandmother, legally handicap grandmother, who had a double knee replacement and suffers from hip issues, i would careless. We ask when the elevator was going to be fixed as she was on the 3rd floor and we needed to leave for funeral services for my grandfather. We were told the elevator would be fixed by 7, which was not helpful to us because we had to leave by 5. We figured we could take our time to get her down the stairs and the elevator would be fixed by the time she got back. WRONG! Around 7:30/8PM that night I asked the guy at the front desk if there was anyway we could move her to the 1st floor since it was still broke and I explained she was hanicap and had a double knee replacment. He told me there were no rooms on the first floor but would call the general manger to get an update on the status of the elevator. My family kept my grandmother out as long as possible in hopes of the elevator getting fixed but they fixed it. So my grandmother slowly and painfully climbed the stairs. The next morning, Tammy, the morning front desk person, moved my grandmother to the 1st floor to a room THAT WAS AVAILABLE THE NIGHT BEFORE. Tammy was very helpful.

my request on the first floor was ready for me when I arrived Clark helped me out and gave me some dining options and directions. Everything was clean and they had their Easter bunny tree up in the lobby which was nice for the young kids. Only problem we had was the microwave, but we brought what we needed to eat up down to the office and they took care of it for us, thank you Mike Page

My kids and I slept well

The hotel was very close to family