Hyatt Place New Orleans Convention Center

Waited an hour for my car to come from Valley with an 11 month old 6 year old, and nine year old. We were told that our car was lost in another parking garage and they could not find it. Then after axing a manager for help, she called them and they hung up the phone on her. After finally getting our car our kids were hungry and tired. And we were going to be late driving back home and turning in our rental car. And our room was dirty. The walls had spots on them. The light switches in the room were broken.(the one over the sofa). The coffee maker was missing. A part in the phone in the room did not work, and it was very dirty as well. we pay $200 a night and was inconvenienced. Never never never never never never never never never never never never never never never never never again staying at this hotel.

The hotel is just across the Convention Center, it is very close to the Riverview Shopping Mall and river boardwalk. You can also walk in 15-20 minutes to French Quarter. Hotel's stuff is very polite and helpful, they were above and beyond. Breakfast was excellent (included in room price). We were on the second floor, we didn't hear anything from the streets. We stayed there 5 nights, with a 14-month baby. We will definitely come again to this hotel. We just wanted to thank all stuff at the hotel for being super nice and professional.

Stay was great. The room was nice and had everything we needed. Room was serviced daily. Access to an ice machine was close by. Breakfast was good and filling for our family. Two negatives, no matter how low you turn the air down it just struggles to cool the room. Second, our room was a corner room which was 2 room doors behind another door. Our last night I come around the corner and there is a drunk woman passed out in front of my door. This woman had clearly been there for a minute and had urinated herself. Now I will say I called the front desk and they came and got her. My concern is that they knew her name and where her room was. Makes me wonder if this had been a problem before. This was also around 9:30 at night on a Sunday.

Great hotel in walking distance of pretty much everything, stayed here for 2 nights as I brought family to Nola Christmas Fest, hotel was very nice, quiet, loved that it was pet friendly, and very spacious rooms!

Great location within walking distance of lots of things, yet off the main area, so better for our family with kids. Quiet, clean and great breakfast options.

Experience was meh. Getting to the property was a headache due to the traffic around the convention center and a music festival going on. When we did finally get into the hotel, the front desk lady was nice but extremely distracted with everything going on. Apparently, there was a woman stuck in the elevator? I understand that is an emergency; however, focus on one thing at a time. The front desk agent literally charged me twice for the incidentals, which I’m still confused how 17$ was taken out of my bank but it didn’t go through so I have to swipe again? Next came the parking and checking out. On Expedia, it said SELF PARKING. However, when I asked about that, the woman said there was only VALET PARKING, which is 35$ a night per car. If I knew there was ONLY VALET PARKING, I wouldn’t have chosen this hotel because I had two cars. When I went to check out, paying for parking was even more confusing because the front desk agent asked if I was paying for THREE NIGHTS, when I only stayed for TWO NIGHTS? She meant to say TWO NIGHTS WITH TWO CARS but she kept saying THREE NIGHTS because as In loading up the cars with my family, she came out to inform me she charged me incorrectly and that she only charged me for one car and not the other. Overall, I will not be coming back to this property because of the confusion with parking. The rooms were clean but hearing how someone got stuck in the elevator also didn’t help either.

Our front desk person, Candy, was simply spectacular. Tremendously helpful, made us feel welcome. She took care of us as if we were her own family. Thank you Candy!

Arrived @ approx 5 pm, and there was no valet to be found, and the only two spaces to pull off street were occupied (incidentally, the same two car still occupied those spaces 45 min later). Parked in street with flashers on, unloaded 4 suitcases by myself while wife wrangled the grandkids inside. We were the only two customers in the lobby, besides the two clerks behind desk. Upon providing our name and reservation info, we were told to take a seat and they would call us when they were ready for us…..??? 30 min later they started our check-in. Asked about valet and that I didn’t want to leave my vehicle in street, and was told to park somewhere along the side of building and valet would find it….??? When finally checked in things improved, but car remained on the side street with flashers on for over an hour, which is when we left to go eat. On a side note, our two month old car now has a scratched door upon its return to us by valet on check out. Not reall happy. Will not stay there again.

It was a last minute weekend get away with my family. The room we stayed in had mold on the ceiling (didn't notice till late), the carpets felt wet, the staff was friendly. I wasn't too big on paying $6 for a bottle of water but there are no nearby convenience stores so we had no choice. Parking is cheaper than nearby places, about 2 miles away from attractions so that isn't bad. Overall it was an ok stay, probably wouldn't stay again only due to the mold on the ceilings.

The staff was amazingly helpful and kind, wonderful people. The breakfast made us miss the old fashioned continental breakfast. This was more of a business simple. We were a big family group so the rooms were a bit smaller than we'd hoped, but everything was clean/comfortable and convenient. Valet crew were awesome too!