Hampton Inn & Suites New Orleans Convention Center

The customer service was poor. Staff was not very inviting or kind, especially a young lady at the front desk and one of the valet attendants. Avoiding staff made the stay palatable. The breakfast was atrocious. Didn't bother eating at the hotel after the first day which is disappointing b/c staying at hotels that offer breakfast is a budgeting benefit when traveling with children. I also know that the Hampton Inn tends to serve delicious breakfast; and who would expect less in New Orleans, a place that prides itself on it's cuisine. Overall, the hotel served it's purpose. Getting a good look at the layout though, simply allowed me to know which hotel my family and I will stay at for our trip next year. And I'll definitely make sure to spread the word to other congregants that plan on going for the Full Gospel Convention. Had the customer service been better, I probably would have returned.

Overall the stay was good. Really enjoyed the complementary coffee and tea to enjoy at any time of the day. My family and I would meet to converse right before we headed to bed and drink some coffee/tea. At times one of the elevators spelled like urine, so that was gross. Thats my only complaint.

Room was not ready at 3p class in delayed by 45 minutes. Very loud in lobby due to a family reunion. Ice machine broken on 5th floor. No ice in lobby. This experience was a little frustrating.

My family and I stayed at the Hampton Inn directly across the Convention Ctr. It was sooo convenient, as we usually stay closer to the CBD.

I highly recommend this property for solo travelers and families. The property was clean and conveniently located to a lot of New Orleans attractions. Also, the staff was very friendly and willing to assist in any way possible.

Before booking hotel website states parking available which is not true. You have to valet park for an extra fee. Only 2 people working in valet and takes an extremely long time to drop off and pick up vehicle. Stayed on the 7th floor and whole floor reeked of marijuana. I had my kids with me and they asked me what is that smell. Smell was extremely strong. Breakfast is over too early at 9:30.

There was a lot of kids in the hotel due to a gymnastics meet that was across the street, breakfast was not great for kids at all, and with as many kids that were there it should of been adjusted for food they would eat, like plain scrambled eggs, bacon, kids do not eat the type of eggs they serve, they did have a waffle maker and the line to make one was crazy long, because there wasn’t anything else the kids would eat. Parking when we got there was a nightmare, and because of those two things we want ever stay in their New Orleans hotel again, and because of several sports we travel a lot, oh and even with as much money as they charge they don’t even give you a dirty laundry bag, people were asking the housekeepers for a trash bag to put dirty laundry in.

I stayed with my family at this hotel for 5 days and 4 nights. Convenient location, close to restaurants, 15 minute drive to the French Quarter, decent breakfast every morning, good gym. Staff was friendly. Hotel is dated and in need of upgrading. There are no actual drawers to store your belongings . Additionally, my allergies acted up severely during our stay. I mean sneezing constantly and runny nose. Initially, I thought it was due to a new environment. However, on our last night, I discovered mold on the underside of my pillow. Once I left the hotel, I had no issues. Due to the mold, I would not stay again.

I stayed here for my family reunion. The hotel in general is decent. The majority of the staff was very accommodating. The breakfast is okay but the waffles are great and it’s nice to have the breakfast option available especially if you have kids. The best thing about the hotel is they allowed me and my family to have a great time together without policing the noise or how long we could stay in common areas. The banquet rooms were nice and clean so overall a nice stay.

Hallways on our floor seemed like they haven’t been vacuumed in days. Room smelled funky. I did early check in called for extra pillows n blankets for my kids as they’re where tired after an hour I called again, they said they’ll go ahead and send it. After 3 hours of not getting anything called again different person was at front desk told him I’ve called twice already and nothing if I was ever going to get my stuff.. after almost 5 hours total I finally received something that should of been in the room closet to begin with.