La Quinta Inn & Suites by Wyndham Broussard - Lafayette Area

Was a great stay attending our grandson’s state baseball tournament with family and teammates

This property is disorganized, disrespectful, and filthy. Our room had not been appropriately turned over after the person who previously rented it checked out early. There were feces splashes (as if from diarrhea) on and in the toilet, surfaces had not been wiped down, and sheets had not been changed. When we informed front desk staff of this, she took photos and called the general manager. The general manager then stated that we were being picky, that the front desk staff is not authorized to provide us with a new room or give us a refund, and that if we didn’t like it we could leave. So we left! We (my partner, our 13 year old daughter, our 22 year old son, and me) traveled via car from Texas after retrieving our son from his discharge from the army. It was late and we were exhausted. The general manager's total disregard for us, our child, and our new veteran was appalling. Lastly, there were 2 additional room charges posted to my credit card directly after this, in addition to another $35 fee. Shortly after this event my credit card was flagged for a fraud alert from two unauthorized transactions made that night. The general manger made herself unattainable as she answered no calls from me or Expedia to rectify the issue. Beware!

My family and I have stayed at this hotel for many many years, they were painting on our floor so there was strong paint smells. We didn't smell it in our room though which was great. We miss the breakfast they use to have before Covid, but it was still ok. The employees are always very friendly and helpful. Just wish there was a channel guide in our room.

It's not much i liked, when we finally got a furnished room, the clerk didn't check for cleanliness only that the furniture was in place. The room had hair and trash in the bathroom, trash was in the trash cane by sofa and the mini refrigerators didn't work. So we ended up throwing away our leftovers since we were extremely tired from driving and it was so late. The sofa bed didn't have any covers so my kids and had to squeeze in the bed in the bedroom. Breakfast that was served was limited, but it was fine. Painting and carpentry equipment/tools were in the hallway for 1st and 2nd floor. Won't be staying here when we come back out here for Christmas.