Home2 Suites by Hilton Bowling Green Hotel

Hotel could use a refresh. Comfy beds, tho. Used the special request box when booking for 'top floor, please', as I always do. Upon arrival, was booked for 1st floor. Stated my concerns about children running above and was told best they could do was 3rd floor (out of 4 floors). Was not offered a different bed configuration (we book 2 queens) as we would have taken a king on top floor. Sure enough, 2nd night (and afternoon as we were under tornado warning) we had kid(s) running back/forth in room above us. Desk offered to move us (US?) at 8:00 p.m. but we declined. Why offer a request option if no one is reading those? Why does ANY hotel put kids in rooms other than 1st floor? This, tho, was avoidable and completely unacceptable. Many other choices in this area. Not worth the headache.

The microwave in the room didn't work. The couch was terribly dirty and cushions were crushed. The noise was atrocious, we got not rest. There were children above us and they front desk wasn't able to get them to be quiet.

Great little stop in Bowling Green, KY on the way back from Florida to Ohio. Kody was great at check in, and very apologetic when our room wasn't quite ready. The hotel was very nice, however it was not quiet on the 4th floor as we heard a lot of kids running up-and-down the halls and dogs barking. The pool was beautiful and perfect for afternoon respite. There are a bunch of restaurants nearby and if you are in town you must check out blaze pizza! It is so delicious and worth stopping in.

Overall, our stay was fine but our biggest concern was when we checked in. We were given our keys and we headed up to the room. We tried to use the keys and they didn’t work. I heard a noise like someone was in the room but didn’t think much of it and went back down stairs. They remade our keys and we headed back up. The door worked the second time but upon entering we found a family of four in the room. We immediately went back downstairs and told the front desk. They acted confused. They apologized and gave us a new room. I understand mistakes happen but I didn’t feel safe after that knowing it was that easy to give another guest a working key to an occupied room. I believe the other family was given a discount to their room but we only received a brief apology.

I've stayed here before, and knew the rooms to be large with a partioned separate sofa space, which is a big plus when traveling with kids. Other than that, my previous stay was fine but nothing to write home about. For this visit, I reserved a king suite room with a sofa bed at this 3 star hotel, but when I arrived, they told me they were overbooked and had transferred my reservation to another hotel. I was told I would be reimbursed and they would cover the new hotel. New hotel was only a 2 star hotel and room was small, standard size room that shrunk to nothing when the rollaway was added so we would all have somewhere to sleep. Home2suites later changed their mind and wouldn't reimburse, despite the new room being smaller from a lower tier hotel. Entire process of interacting with staff was very unpleasant, as they lied multiple times, didn't call back, and then said it was my fault for booking through hotels.com. So, book here at your own risk. I won't be doing it again