Residence Inn by Marriott Des Moines Ankeny

The room was excellent. Staff was wonderful. We had so much room for our family visit. Very clean. Very comfortable and relaxing.

Residence Inn by Marriott, District Area, Ankeny. Check-in great. Kids used pool and adults used workout facility; everyone enjoyed. Breakfast good. Parking at hotel great! At night, we learned there was a leak in the bedroom window and water was dripping down and hitting the windowsill (puddle on sill and floor in front of it). Notified front desk and they said only thing they could do (because they were booked full), was downgrade our room to a one bed instead of our 2 queen bed room, but they were going to charge us the same price since we booked 3rd party and not directly through them. Obviously not going to work for our family; so we tried to muffle dripping sounds with towels. They became soaked and stained from whatever was causing the drip. Didn’t think the sound of a drip could keep me up all night, but it did. Frustrating that it happened. Further frustrated the only solution was to downgrade us and charge us the same. Insulted by no attempt to make it right or discount anything. Further insulted by excuse of booking by 3rd party was reason why we were going to be charged full price even if we accepted their downgrade. The rub is we are members of their hotel program - we just chose to use 3rd party because we had rewards to use. Guess we need to evaluate using 3rd party in the future….Or canceling that hotel membership and going with a hotel chain that treats their guests (no matter how they book) better when the hotel gives you a faulty room.

Went for a two night stay w kids for a family event in town. Room was cleaner than the remainder of the property. Was given keys to an occupied room when we got there and had to switch floors. Pool is not heated well or maintained well. Pool bathroom was disgustingly dirty and no pool towels, when called to get some they had us come to the front desk dripping wet to get them. Same when we requested towels for tge room. Poorly ran with enough employees that dont care and you can tell. Will NOT stay here again.

Always a good place to stay for us when visiting family. Close to groceries, restaurants, and of course, family. Layout makes check-in easy, and the staff have always been courteous. The rooms are all well equipped.

Convenient location near restaurants, shopping, and family activities.

Great with kids and a dog.

It was almost perfect except there was no hair dryer to be found in the room. I love in the area and really just want to see what this hotel can offer that way if my guest/family visits i can assess as an option since it is expected to be residential, the kitchen utensils were spot on, i also noticed not having lotion which most big hotel chains offer